Litigated Recoveries Team Manager

Keoghs; Bolton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance law firm in the UK is seeking a talented Litigated Recoveries Team Manager. This role involves managing a high-volume team, improving operational processes, and maximizing recoveries. Ideal candidates will have experience in civil litigation and team management, along with excellent communication skills. The position offers a dynamic work environment with opportunities for personal development.

Benefits

Davies Incentive Plan

25 days holiday

Family private medical insurance

Health and wellbeing support

Death in Service, Critical Illness Cover

Income Protection

Pension contributions

Employee resource groups

Qualifications

• Experience in managing a team in a high-volume legal or insurance environment.
• Excellent communication and listening skills.

Responsibilities

• Develop operational processes to reduce touch time and improve efficiency.
• Maximise recoveries and report on team performance to senior management.
• Manage team performance against SLA’s and KPI’s.

Skills

Civil litigation

Team management

Communication

IT proficiency

Job description

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Description

Keoghs LLP is one of the leading insurance law firms in the UK and is recognized as one of the most dynamic in its sector. We have an exciting opportunity for a talented team leader to join our Subrogated Recovery Department in a pre-litigated team. Over the last two years, this Department has expanded from one team to four, with further growth forecasted.

Are you experienced in managing a team in a high-volume, process-driven environment? Are you seeking a new challenge or a first management role within recoveries? If so, this is an ideal opportunity to join our fast-paced, high-volume Business Unit. Our aims include:

• Working smarter and more efficiently, not harder
• Ensuring all team members feel valued
• Meeting future recruitment needs through internal progression
• Maintaining speed and quality of service to clients

Department:

Claims Management

Location:

Bolton

Key Responsibilities

• Develop operational processes to reduce touch time, improve efficiency and profitability
• Maximise recoveries
• Report on team performance to senior management
• Ensure litigated files comply with SRA obligations
• Manage team performance against SLA’s and KPI’s, ensuring adherence to processes
• Maintain quality of work, conduct audits, and provide coaching
• Support employee development through training and coaching
• Manage people fairly and consistently, including capability and attendance issues
• Create a motivating environment that promotes personal development and teamwork

Skills, Knowledge and Expertise

• Experience in Civil litigation, from Claimant or Defendant perspective, including Fast Track
• Team management experience in a high-volume legal or insurance environment
• Excellent communication and listening skills
• Calmness under pressure
• Constructive feedback skills
• Objectivity and fairness
• Objective setting and prioritization
• IT proficiency

Desirable

• Knowledge of subrogated recoveries
• Experience in personal injury and multi-track claims

Soft Skills

• Positive and professional attitude
• Adaptable communication style
• Strong planning and organizational skills
• Flexibility and adaptability
• Understanding of service quality and contribution to division success

Benefits

• Davies Incentive Plan
• 25 days holiday (plus options to buy/sell days)
• Family private medical insurance (Bupa)
• Health and wellbeing support (Simply Health, WeCare)
• Death in Service, Critical Illness Cover, Income Protection
• Pension contributions (5% employee / 3% employer)
• Employee resource groups, volunteering, cycle scheme, tech scheme, season ticket loan, gym flex, discounts

Additional Details

• Seniority level: Executive
• Employment type: Full-time
• Job function: Other
• Industry: Law Practice