Lithuanian speaking Customer Service Advisor (fixed-term)

TN United Kingdom; Slough; On-site; GBP 28,000; Full time

Job summary

An established industry player is seeking a Lithuanian speaking Customer Service Advisor to join their dynamic team in Slough. This role involves engaging with LEGO fans, addressing their inquiries in both Lithuanian and English, and providing exceptional service. With a starting salary of £28,000 per annum and a performance-based bonus, this fixed-term position offers a unique opportunity to work in a vibrant environment. You'll enjoy a hybrid work model, allowing flexibility with a minimum of 2 days in the office. Join a company that values its employees and offers great benefits, including wellness programs and colleague discounts. If you're passionate about customer service and eager to make a difference, this role is for you.

Benefits

Family Care Leave

Life and Disability Insurance

Wellness Programs

Colleague Discount

Performance-based Bonus

Qualifications

• Fluent in both Lithuanian and English, with strong customer service skills.
• Ability to solve problems quickly using CRM tools.

Responsibilities

• Respond to customer inquiries in Lithuanian and English.
• Build strong relationships with customers through engaging interactions.
• Assess and solve customer issues confidently.

Skills

Fluent in Lithuanian

Fluent in English

Customer Service Skills

Problem-Solving Skills

Tools

CRM Tools

Job description

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Lithuanian speaking Customer Service Advisor (fixed-term), Slough

Client: The LEGO Group

Location: Slough, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 996e416fdcac

Job Views: 115

Posted: 11.04.2025

Expiry Date: 26.05.2025

Job Description

If you can keep cool when LEGO minifigures are losing their heads, then why not join our team?

If you think you can solve these problems and lots more, then come and join the LEGO customer service team. We’re looking for energised and empathetic people who speak both English and Lithuanian fluently to join our growing team of advisors in Slough.

About the role

Our Consumer and Shopper Engagement Team handles over three million queries across five global contact centres from LEGO fans every year and we respond to consumers in over 22 different countries. From building tips and advice on the latest sets, to troubleshooting and tracking down rare parts, we cover a huge range of topics, which makes every day totally different.

Starting salary is £28,000 per annum plus awesome benefits including a performance based/discretionary bonus of up to 10%. This role is fixed-term until the end of January 2025.

Full in-person training will be given with a 4 week induction, followed by 2 weeks on-the-job support. We exemplify our People Promise by embracing the different life situations of our colleagues. So, as Customer Service Advisor you’ll spend a minimum of 2 days working from the office and the option of 3 days from home per week.

No relocation assistance is offered for this position.

Main responsibilities

• Respond to customers in Lithuanian and English (both spoken and written).
• Connect with our customers in a fun and engaging way to help build stronger and longer-lasting relationships with them.
• Assess and solve brick-based problems quickly and confidently using the latest CRM tools.
• Cover a variety of shifts and weekends to ensure we offer best-in-class service.
• Represent the LEGO brand through our unique tone of voice.
• Prioritise and multitask to meet our customers’ expectations.

Our recruitment process will start with an online interview in Hire Vue (please check your junk/spam folder for the invite). If you are successful we’d love to meet you in person in our Slough office for the final interview and to show you around our amazing workplace.

What’s in it for you?

Here are some of what to expect:

• Family Care Leave – We offer enhanced paid leave options for those important times.
• Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellness – We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programmes run by local teams where you are based.
• Colleague Discount – We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus – We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace – When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.