Linux Systems Administrator

TN United Kingdom; Bury; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a skilled Linux System Administrator to join their dynamic team. In this role, you will provide 3rd line IT support, ensuring seamless operations for business users. Your expertise in server administration and Bash scripting will be crucial as you tackle complex technical issues and collaborate with various technical teams. This position offers a fantastic opportunity to enhance your skills in a supportive environment while contributing to the overall success of the organization. If you're passionate about Linux systems and thrive in a service-oriented role, this is the perfect opportunity for you!

Qualifications

• 3+ years experience in a service support environment.
• Server administration with Red Hat, CentOS, AlmaLinux, or Oracle Linux.

Responsibilities

• Provide 3rd line technical support for IT functions.
• Log all support calls and maintain customer service standards.
• Document procedures in the knowledge management database.

Skills

ITIL Processes

Server Administration

Bash Scripting

Technical Support

Tools

ITSM Call Logging Tool

Job description

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Reporting to the Linux Team Lead, the Linux System Administrator will be responsible for providing 3 rd line IT Support to the JD business users – providing technical support, including detection, recording, analysis and the resolution of incidents received via phone, email, intranet and walk-up, both from 2 nd and 1 st line support teams and directly from the wider business.

They will also perform server installation, server and administrative script development, testing, and patching under the direction of the Senior Linux System Administrator and/or the Linux Team Lead.

· Working hours – 40

What You'll Be Doing:

• Provide 3 rd line technical support for the IT functions of the business.
• Respond to support enquiries from the business and help to resolve hardware and/or software problems.
• Log all support calls within the ITSM call logging tool.
• Maintain a high degree of customer service for all queries and adhere to all service management principles.
• Liaise and work with other JD Technical teams as required.
• Liaise with third-party technical support teams when necessary.
• Document working procedures and store within the knowledge management database

What We're Looking For:

• 3+ years working in a service support environment with exposure to ITIL processes.
• Server administration experience with Red Hat, CentOS, AlmaLinux or Oracle Linux, releases 7 through 9.
• Experience with Bash scripting and associated tools such as sed, awk, sort, uniq.
• Experience of working in an ITIL environment, understanding how the end-to-end processes work across the organisation.