Linen Porter

Hotel Du Vin; Cheltenham; On-site; GBP 17,000 - 18,000; Full time

Benefits offered by this job

Staff room rate discounts

Fully funded Apprenticeship programmes

Dine hotel discounts 35%

Job summary

Hotel du Vin in Cheltenham is seeking a Linen Porter to support the housekeeping team and ensure linens are delivered, collected and stocked to high standards. This role is a physically active position requiring teamwork, reliability and a positive, guest‑focused attitude.

You will work closely with Room Attendants, helping prepare guest rooms to a high standard and ensuring timely readiness of rooms for guests.

Qualifications

• Physically active role requiring organisation and teamwork.
• Positive attitude and willingness to deliver high standards.
• Friendly, approachable and hospitality‑focused for guest interactions.

Responsibilities

• Deliver and collect linen efficiently throughout the hotel.
• Support Room Attendants in preparing guest rooms to Hotel du Vin standards.
• Maintain housekeeping stores and ensure linen levels are stocked.
• Assist with moving supplies and equipment where required.
• Help ensure guest rooms are ready on time and presented beautifully.
• Work collaboratively with the housekeeping team to achieve daily targets.
• Provide friendly and professional service when interacting with guests and colleagues.

Skills

Teamwork

Attention to detail

Reliable

Organised

Active

Job description

Generous Company Benefits, Training & Development

Job Description

Rate of Pay £13.01 / 25 Hours per hour

Contract Type: Permanent

Working behind the scenes to ensure Hotel du Vin's exceptional standards are maintained, you'll be a vital part of the housekeeping team and play a key role in creating memorable guest experiences.

As a Linen Porter, you'll be responsible for ensuring the smooth and efficient distribution and collection of linen throughout the hotel. From delivering fresh linen to guest rooms and service areas to supporting our Housekeeping team with timely replenishment, you'll help ensure our rooms are prepared to the highest standards and ready for our guests to enjoy.

You'll work closely with Room Attendants, assisting them in creating beautifully presented bedrooms and public areas. With a keen eye for detail and pride in your work, you'll help maintain the impeccable standards that our guests have come to expect from Hotel du Vin.

This is a physically active role that requires organisation, teamwork, and a positive attitude. You'll be an important part of a busy operation, helping to ensure rooms are cleaned, styled, and ready on time. Whether you're supporting housekeeping colleagues, maintaining linen stores, or responding to requests from across the hotel, your contribution will be essential to the success of the team.

While much of your work takes place behind the scenes, you'll still have regular interaction with guests and colleagues throughout the hotel. That's why we're looking for someone who is friendly, approachable, and passionate about hospitality. A warm smile, can-do attitude, and willingness to go the extra mile will help create the exceptional service that makes every guest stay memorable.

In this role, you'll:

• Deliver and collect linen efficiently throughout the hotel.
• Support Room Attendants in preparing guest rooms to Hotel du Vin standards.
• Maintain housekeeping stores and ensure linen levels are stocked appropriately.
• Assist with moving supplies and equipment where required.
• Help ensure guest rooms are ready on time and presented beautifully.
• Work collaboratively with the housekeeping team to achieve daily targets.
• Provide friendly and professional service when interacting with guests and colleagues.

We're looking for someone who:

• Has a positive attitude and enjoys working as part of a team.
• Takes pride in maintaining high standards and attention to detail.
• Is reliable, organised, and able to work in a fast-paced environment.
• Enjoys being active and is comfortable with the physical aspects of the role.
• Has a passion for hospitality and delivering excellent guest experiences.
• Brings energy, personality, and a willingness to learn.

At Hotel du Vin, we offer more than just a job. We provide opportunities to learn, develop, and grow your career within a company that values its people. If you're hardworking, motivated, and take pride in delivering outstanding standards, we'd love to hear from you.

Be part of something different. Be part of Hotel du Vin.

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms available from £65 per night.
• Discounted Friends and Family Room Rate with 50% off best available rate.
• 35% off your bill when you dine in our Brasseries and Bistros
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Healthcare Cash Plans - dental, optical, medical and more available from £5 per month
• Referral schemes that pay up to £1500 (just for getting your mates jobs!)
• A decent uniform that doesn’t make you look like an extra from a 70s TV sitcom.
• We have a Wellness & National Campaign Days Calendar which promotes and encourages activities like – Pay Day Lunches/Treats, National Popcorn Day, Mental Health Awareness week and more
• We work withWagestreamgiving instant access to your pay as it’s earnt. Wagestream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We also offercomplimentary stayson your 1st, 3rdand 5thanniversary with Dinner, Bed & Breakfast
• We are a proud sponsor ofThe Brain Charity, helping people with all forms of neurological conditions to lead longer, healthier, happier lives.
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens.
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.