Linen Porter

Forest of Arden Hotel & Country Club; Birmingham; On-site; GBP 34,440,000 - 38,572,800; Full time

Benefits offered by this job

28 days holiday

Staff discounts

Meal on shift

Referral bonus

Length of service awards

Job summary

Forest of Arden Hotel & Country Club in Birmingham is seeking a Linen Porter to support cleanliness and efficient service, reporting to the Head Housekeeper. You will help maintain high standards in guest areas and assist with laundry operations to ensure linen is delivered on time.

The role requires a positive attitude, attention to detail and a commitment to guest satisfaction. Flexible hours and a supportive team await.

Qualifications

• Outstanding customer service skills with the ability to anticipate guests needs.
• A team player able to work to defined procedures and standards.
• Results-focused with a desire to succeed.
• Highly self-motivated, confident, decisive and able to work with limited supervision.

Responsibilities

• Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs.
• Ensure guestrooms and public areas are presented to high standards.
• Manage the laundry operation, ensuring linen is delivered on time and quality checked.
• Maintain a high level of customer satisfaction in line with our values.

Skills

Customer service

Team player

Attention to detail

Results oriented

Self-motivated

Job description

Salary: £12.71 per hour
Job Type: Flexible
Hours: Flexible
Town: Birmingham

The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. Birmingham Airport, the National Exhibition Centre and motorway links to the M6 and M42 are all within a few miles of the hotel.

We are currently recruiting for a Linen Porter to join our Truly Talented team.

Reporting directly to the Head Housekeeper, you will be responsible for maintaining the highest standards of cleanliness throughout the hotel and supporting with the laundry operation. You will perform all required tasks and ensure that our guests are receiving an excellent guest experience.

What we offer

• £12.71 per hour
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Linen Porter, your focus will be to support in creating positive and memorable experiences for guests through high standards of cleanliness and efficient service.

Responsibilities of the Linen Porter will include but are not limited to:

• Welcoming and acknowledging all guests; anticipating and addressing guests’ service needs;
• You will make sure that all guests rooms and public areas are beautifully presented to our guests, playing a key role in creating exceptional experiences;
• You will be responsible for the laundry operation, ensuring linen is delivered on time and performing checks to ensure linen is of high quality;
• You will ensure a high level of customer satisfaction is always delivered in line with our core values and standards.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Highly self-motivated, confident, decisive and able to work with limited supervision;
• Outstanding customer service skills with the ability to anticipate guests needs;
• A team player able to work to defined procedures and standards;
• Results-focused with a desire to succeed.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Forest of Arden Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco‑label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.