Linen Assistant

Cameron House, Loch Lomond, Scotland; Alexandria; On-site; GBP 17,000 - 21,000; Full time

Benefits offered by this job

Free meals on duty

Pension scheme

Long service awards

Free Leisure Club membership

Employee care and wellbeing support

Job summary

Cameron House, Loch Lomond, Scotland, is seeking a Linen Assistant to support the Linen Manager in maintaining towels, bedding, table coverings, and guest laundry to the highest standards. You will assist with linen and uniform issue, stocktakes, and the distribution of clean and soiled linen across departments.

The role requires hotel or customer service experience, excellent interpersonal skills, and a flexible approach to meet operational demand.

Qualifications

• Hotel or customer service experience, with an emphasis on housekeeping advantageous.
• Excellent interpersonal skills to build relationships with guests and colleagues.
• Thoroughness and keen attention to detail in linen handling and presentation.

Responsibilities

• Manage linen orders, stock and distribution to various areas.
• Sort, count and record soiled linen for transportation.
• Receive and store clean linen; process and store linen and uniforms.
• Prepare and deliver linen and uniform items; assist with stocktakes.

Skills

Customer service

Interpersonal skills

Attention to detail

Tools

Handheld technology

Job description

About Us

Situated on the shores of Loch Lomond, Scotland's breathtaking jewel, Cameron House is a magnificent 5-star resort. Uniquely positioned where the Scottish Highlands meet the Lowlands, this 17th-century baronial estate is rich in character and history. Cameron House offers an award-winning Spa with a rooftop infinity pool, an 18-hole championship golf course, an extensive selection of resort activities, and a choice of five restaurants and bars to cater to every taste.

Our 208 bedrooms are an exquisite blend of traditional and contemporary, or guests can opt for a home from home in one of our 115 self-catering lodges or luxurious Mansion House suites.

The iconic lochside setting is a timeless celebration of grandeur and natural beauty. Spanning 400 acres of picturesque Scottish countryside, with adventure on the doorstep. Loch Lomond, with its impressive backdrop, is the perfect location for a variety of water and land activities, including speedboat tours, paddleboarding, canoeing, kayaking, 4X4 off-road driving, falconry, and more.

The Role

The scope of the role of Linen Assistant is to support the Linen Manager in handling of towels, bedding, table coverings, guest laundry and uniforms ensuring the highest standards of cleanliness and quality as items are redistributed.

Key Things You Will Be Responsible For

• Linen orders


• Sorting, counting and recording soiled linen for transportation


• Receipt of, counting and storage of clean linen


• Processing of reject linen


• Linen and uniform issue


• Stocktakes of linen and uniform


• Laundering of towels and small items


• Handling and delivery of dry cleaning orders


• Attend to any guests’ special requests


• Cleanliness and presentation of linen room


• General assistance to Housekeeping and Public Area teams

Who We Are Looking For

We recruit people with widely varying personalities from different walks of life and backgrounds. While we don’t have a ‘typical’ employee, there are some specific qualities or traits we look for.

• People who want to achieve great things – your interest in us suggests you have the ambition, drive, and determination to meet challenges head on.


• People who are naturally friendly – who genuinely care about our guests and the service they receive.


• People who will always go beyond what our guests expect from us to make their stay a special and memorable one.


• People who show the same level of care for their team, as our guests – It’s about supporting our colleagues to be the best they can be and to do the best job they can.


• People who will respect and protect the magical place we work in – it’s up to all of us to look after our environment and never take it for granted.

To Be Eligible To Apply You Will Also Need

• Hotel or Customer service experience, with specific housekeeping experience an advantage


• Great interpersonal skills, with an ability to build excellent working relationships


• Thoroughness, with keen attention to detail


• A flexible approach to work to meet operational demand


• Good numerical skills


• Basic IT skills and ability to use mobile phones and hand held technology


• Ability to carry out basic sewing tasks such as buttons, seams etc would be an advantage

WHAT’S IN IT FOR YOU?

Here’s what to expect when you work as part of our team:

• Free meals when on duty, in our team cafes


• Pension scheme and Wagestream financial services


• Long service awards involving recognition with high street shopping vouchers and overnight stays


• Enhanced holidays with long service


• Free Leisure Club Membership, with friends and family discounts


• Employee care service, offering lifestyle and wellbeing support and counselling via a confidential helpline


• On-site discounts on Cameron House and Cameron Lodges accommodation, 50% off food and beverages, golf membership, spa treatments, Celtic Warrior cruises, outdoor activities cinema tickets and retail products


• Lifeworks App – lots of discounts on everyday purchases, with brand that you love


• Supplier and local business discounts, eg Sealy Mattresses and selected Lomond Shores retailers


• Free parking


• At Cameron House we can offer fully funded, work-based training and development. Everything from apprenticeships, structured work experience in other businesses and supported scholarships through to graduate programmes, specialist craft training, and formal qualifications up to HND and Degree level.

We are only 40 minutes drive from the centre of Glasgow, so if the outdoors is your thing there’s also the wider Loch Lomond and Trossachs National Park on your doorstep – just waiting to be explored in your free time.