Lift Technician

Stannah Group; Ashford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading engineering company is seeking a Technical Lift Technician to join their team in Southern England. The role involves improving first-time fix rates and reducing repeat calls, requiring travel across the region. Candidates must have relevant NVQ qualifications and experience in technical analysis and training.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday plus bank holidays

Pension Scheme

SimplyHealth Cash Plan

Life Assurance Scheme

Company Vehicle

Qualifications

• Proven success in providing technical analysis and support within the lift/engineering industry.
• Experience in managing and delivering technical training programs.

Responsibilities

• Assist in identifying and targeting underperforming assets to improve FTF.
• Develop and deliver technical training programs.
• Monitor and report on performance improvements.

Skills

Technical Analysis

Coaching

Customer Satisfaction

Education

NVQ Level 3 in Lift Industry

NVQ Level 4 in Lift Engineering

Job description

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Lift Technician jobs in the south of England - Join Our Team!

We have a newly created opportunity for an experienced lift industry professional to join Stannah as a Technical Lift Technician, based in Southern England.

You must be qualified to at least NVQ level 3 in the lift industry.

Stannah has recently been awarded a major national lift and escalator contract, creating opportunities for growth and new jobs within our company.

As a Technical Lift Technician (South), you will be instrumental in developing and executing a national improvement plan to enhance first-time fix (FTF) rates and reduce repeat call incidents.

This role involves travel across the south of England. The successful candidate must be willing to travel.

Working closely with the Reliability Engineer, you will analyze performance data, identify areas for improvement, and collaborate with engineering teams to boost technical skills and service delivery.

Your role will be pivotal in driving operational excellence and enhancing the customer experience.

Job Responsibilities

• Assist in identifying and targeting underperforming assets to improve FTF and reduce repeat calls.
• Provide detailed reports on product issues and trends, and develop standard technical reporting formats.
• Contribute to establishing a review and prioritization process by analyzing trends and customer data to create a focused improvement plan.
• Develop and deliver technical training programs and create support documentation to address skill gaps and product-specific issues in engineering and field management teams.
• Collaborate with technical teams to adjust maintenance methodologies and implement solutions that improve operational performance and reliability.
• Monitor and report on performance improvements, provide proactive solutions to technical challenges, and coach engineering teams to ensure high levels of customer service.

Job Requirements

• Proven success in providing technical analysis and support within the lift/engineering industry, with experience in managing and delivering technical training programs.
• Strong ability to lead technical improvement initiatives, with clear goal-setting, reporting, and progress measurement.
• Skilled in coaching and motivating teams to deliver high-quality technical service and customer satisfaction.
• Professional or technical qualifications required; NVQ 4 in Lift Engineering.
• Willingness to travel.

Company Information

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings, making life easier by improving access for greater convenience and independence.

Founded in 1867 by Joseph Stannah, today Stannah is a global business, run by the fifth generation of the family. We are best known for stairlifts, but our range also includes lifts, escalators, and homelifts, along with maintenance and repair services.

Stannah Group is an equal opportunities employer, welcoming applications from all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer, committed to fair treatment and respect for all applicants.

Our employees are at the heart of our business. We strive to create a work environment where everyone feels valued. Join us and be part of our diverse and inclusive community!

Benefits Include

• Market Aligned Salary, paid monthly
• Profit Share Bonus Scheme, paid quarterly based on group profits
• 25 days holiday plus bank holidays
• Holiday scheme to buy extra days’ leave
• Pension Scheme with matched contributions or salary sacrifice
• SimplyHealth Cash Plan for health costs (dental, optical, physiotherapy, chiropody, etc.)
• Life Assurance Scheme
• Long Service award scheme with holiday benefits
• Company Benefits Discount Rewards Scheme
• Employee Assistance Programme for well-being support
• Enhanced maternity and paternity provisions
• Company Funded LinkedIn Learning Account
• Company Vehicle

We reserve the right to close this vacancy early if we receive high application volumes.