In this role, you will play a vital role in creating a safe, welcoming and enjoyable environment for our members, ensuring the highest standards of poolside safety, cleanliness and member experience. You will act as a trusted ambassador for the club, responding confidently to situations, maintaining operational excellence and delivering exceptional service every day.,
- Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
- Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
- Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
- Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
- Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
- Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
- Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
- Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.
- No lifeguard qualification? No problem. We'll provide you with the training to achieve your Level 2 Award in Pool Lifeguarding over a five day course, giving you everything you need to begin your career as a Virgin Active Lifeguard.
- The opportunity to be part of a brand redefining the future of wellness
- A premium environment with industry-leading facilities
- Development and progression opportunities aligned to your level
- Access to a vibrant, engaged member community
- The platform to build your career, reputation and impact
The Perks
- 30 days (excluding bank holidays) annual leave, plus a Celebration Day and we want you take them
- Access to The Peoples Pension, with our contributions at 3%.
- Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
- We want you to love Virgin Active like we do, so you get discounts across Virgin active everything from guest passes to 50% off PT sessions.
- You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
- Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
- Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
- Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
- We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.
- Access to ePoints, offering loads of online discounts to retailers.