Lifeguard Training Provided Aldersgate, London

Virgin Active; Greater London; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Pension

Complimentary Virgin Active membership

Discounts across Virgin brands

Salary Finance

Health & wellbeing support

Job summary

Virgin Active in London is seeking a Lifeguard to join the Operations Team. You will supervise pools, ensure safety, and deliver a welcoming member experience.

The role offers full-time hours (40 per week) with training to achieve Level 2 Pool Lifeguarding. You will respond to emergencies and help maintain high standards of cleanliness and safety.

A passion for service, calm under pressure, and flexible working hours are essential.

Qualifications

• Customer-focused approach with safety mindset.
• Ability to remain composed under pressure.
• Strong communication with members and colleagues.
• High attention to detail to maintain safety and standards.

Responsibilities

• Supervise pool and spa areas ensuring member safety.
• Deliver friendly, welcoming customer service.
• Carry out routine poolside safety checks and water testing.
• Respond quickly to emergencies following lifeguarding procedures.
• Maintain cleanliness and presentation of poolside, spa and changing facilities.
• Ensure compliance with Health & Safety legislation and mandatory training.
• Support Operations team with day-to-day club running.
• Undertake Duty Manager responsibilities when required.

Skills

Customer service

Calm under pressure

Communication

Attention to detail

Flexible hours

Swimming 50m

Job description

As we evolve into Social Wellness Clubs, we are creating spaces and experiences that support every aspect of our members’ physical, mental, nutritional and social wellbeing. By bringing together expert guidance, genuine community, personalised experiences and innovative technology, we make wellness feel accessible, welcoming and easy to navigate. Virgin Active is committed to recruiting the finest people who share our passion for creating exceptional experiences and delivering world-class service every day.We are looking for a Lifeguard to join our Operations Team.

Role Type: Full time

Number of Hours: 40

In this role, you will play a vital role in creating a safe, welcoming and enjoyable environment for our members, ensuring the highest standards of poolside safety, cleanliness and member experience. You will act as a trusted ambassador for the club, responding confidently to situations, maintaining operational excellence and delivering exceptional service every day.

The Role

• Supervise all pool and spa areas, ensuring the safety and wellbeing of members and guests at all times.
• Deliver exceptional customer service by creating a friendly, approachable and welcoming environment for every member.
• Carry out routine poolside safety checks, water testing and plant monitoring, accurately recording all required information.
• Respond quickly and effectively to emergencies, following all Virgin Active operating procedures and lifeguarding protocols.
• Maintain the highest standards of cleanliness and presentation across all poolside, spa and changing facilities.
• Ensure full compliance with Health & Safety legislation, risk assessments and mandatory training requirements.
• Support the wider Operations team with the day-to-day running of the club, helping to maintain a safe and welcoming environment throughout.
• Undertake Duty Manager responsibilities when required, supporting the safe and efficient operation of the club.

Who We’re Looking For

• Passion for delivering exceptional customer service and creating a safe, enjoyable member experience.
• Calm, confident and able to remain composed under pressure.
• Strong communication skills with the ability to engage positively with members and colleagues.
• High attention to detail and commitment to maintaining safety and operational standards.
• Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
• Competency swimming up to 50 metres

No lifeguard qualification? No problem. We'll provide you with the training to achieve your Level 2 Award in Pool Lifeguarding over a five day course, giving you everything you need to begin your career as a Virgin Active Lifeguard.

What You’ll Get

• The opportunity to be part of a brand redefining the future of wellness
• A premium environment with industry-leading facilities
• Development and progression opportunities aligned to your level
• Access to a vibrant, engaged member community
• The platform to build your career, reputation and impact

The Perks

• 33 days (excluding bank holidays) annual leave, plus a Celebration Day and we want you take them
• Access to The Peoples Pension, with our contributions at 3%.
• Complimentary Virgin Active membership for you and a buddy. You can also get free membership for your children too, ability to take advantage of our Club V.
• We want you to love Virgin Active like we do, so you get discounts across Virgin active everything from guest passes to 50% offPTsessions.
• You will join Virgin Family where not only can you communicate with your colleagues across Virgin Group, but also many discounts (including Virgin Atlantic, Virgin Holidays and Virgin Media/O2)
• Maintaining a healthy diet while at work can be hard, so we offer all our team members 20% off food and drink at our KAUAI branches located in clubs.
• Managing finances can be difficult, so we offer access to Salary Finance. They can support you with loans and savings plans, as well as help you become a personal finance expert.
• Mental health is a cornerstone of wellbeing. Our Health Heroes employer assistance programme is there when you need a helping hand with 6 free counselling sessions.
• We know finding a new home to rent can be stressful. We partner with Dexters who offer complimentary corporate letting services meaning no tenant charges.
• Access to ePoints, offering loads of online discounts to retailers.