Lifeguard Team Leader — Pool Safety & Guest Experience

Iconic; Greater London; On-site; GBP 27,000 - 35,000; Full time

Job summary

The Lensbury Resort in London is seeking a proactive Leisure Team Leader to oversee the Lifeguard team and ensure pool safety in line with SOPs and EAP. You will report to the Leisure Operations Manager and coordinate daily shifts, incidents, and maintenance of pool facilities.

You will lead adherence to COSHH, participate in regular training, and work with HR on DBS checks while maintaining high service standards for Members and Guests.

Qualifications

• Previous Leisure operational experience.
• RLSS National Pool Lifeguard Qualification.
• Commitment to attend monthly CPD NPLQ training.

Responsibilities

• Provide an efficient and friendly service for Members and Guests, ensuring facilities are fully maintained and clean.
• Complete Duty Manager or Lifeguard shifts on a rota basis.
• Raise any issues/concerns immediately in line with the pool SOP and EAP.
• Keep your facilities and pool kit such as spinal boards working and well maintained.
• Proactively anticipate potential safety hazards and be prepared to undertake emergency actions when required.
• Be fully aware of all emergency and evacuation procedures and take part in regular training to maintain up to date knowledge of these procedures.
• Understand and put into practice COSHH regulations and guidelines on the correct use and storage of cleaning substances and materials within the club.
• Work in conjunction with the HR team to ensure DBS compliance.
• Carry out daily pool testing to ensure the pool is within correct chemical balance parameters, escalating any readings that fall outside of the optimum range.
• Monitor stock levels so they are maintained at a level suitable to the needs of the club.
• Ensure all checklists are kept up to date.
• Ensure compliance with all Health safety regulations associated to the role.
• Maintain a positive, productive working relationship with all colleagues.
• Be aware of the importance of customer satisfaction on club performance, proactively monitor all sources of customer feedback and seek to identify opportunities to improve customer engagement and satisfaction wherever possible.
• Any other duties as requested by management, including cleaning tasks.
• As Leisure Team Leader to the Lifeguard team, you must also support the Leisure Operations Manager in ensuring:
• All Lifeguards receive an induction and are appropriately trained in line with relevant guidelines; understand their duties and responsibilities; and can competently demonstrate that they understand what is required to be successful in their role.
• All Lifeguard team members are fully aware of emergency procedures, their Health and Safety responsibilities and attend regular training sessions where required
• The Lifeguard team HR files are set up correctly and continually updated
• The team’s holiday requests are well managed, ensuring there is always cover
• You liaise with your line manager regarding the departmental rota, the holding of regular team meetings and regular team communications.

Skills

Lifeguard supervision

Customer service

Health & safety awareness

Emergency preparedness

Education

RLSS National Pool Lifeguard Qualification

Job description

The Lensbury Resort in London is seeking a proactive Leisure Team Leader to oversee the Lifeguard team and ensure pool safety in line with SOPs and EAP. You will report to the Leisure Operations Manager and coordinate daily shifts, incidents, and maintenance of pool facilities.

You will lead adherence to COSHH, participate in regular training, and work with HR on DBS checks while maintaining high service standards for Members and Guests.