Lifeguard/Leisure Attendant

Axiom Hospitality; Birmingham; On-site; GBP 17,000 - 21,000; Part time

Benefits offered by this job

Hotel discounts

Wellbeing support and pay access

Training, progression & referral bonus

Free meals on shift

Job summary

Forest of Arden Hotel & Country Club in Birmingham is seeking a Leisure Attendant to help maintain the cleanliness and safety of leisure facilities, assist guests, and support the wider leisure and spa team in delivering a wellness experience.

You will contribute to high standards of service, assist with gym and pool areas, and ensure towels and amenities are readily available while maintaining a welcoming atmosphere for guests and members.

Qualifications

• Previous experience in leisure, fitness or customer service is preferred.
• Friendly, professional approach with strong customer service.
• Understanding of health and safety regulations in a leisure or spa environment.
• Ability to work well as part of a team and take initiative.
• Flexible approach to work, with availability for shifts including early mornings, evenings, weekends and holidays.
• A Pool Responder or Lifeguard qualification is desirable but not essential.

Responsibilities

• Ensure cleanliness and hygiene of all leisure facilities.
• Monitor guest use of the leisure facilities and assist with inquiries or concerns.
• Support the leisure team with the setup and maintenance of equipment in the gym and wellness areas.
• Ensure towels, robes and other amenities are available for guests and members.
• Assist with safety and upkeep of the swimming pool area, including water quality monitoring.
• Provide excellent customer service and a welcoming atmosphere in the leisure spaces.
• Support spa and wellness promotions by informing guests of services and offers.
• Ensure compliance with health and safety regulations, including pool safety guidelines.
• The ideal person for this role will be enthusiastic about change, detail-oriented and trustworthy.

Skills

Customer service

Health & safety

Teamwork

Initiative

Cleanliness

Flexible shifts

Job description

Forest of Arden Hotel & Country Club

Salary: £12.71 per hour

Job Type: Flexible

Hours: Flexible

Town: Birmingham

The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. Birmingham Airport, the National Exhibition Centre and motorway links to the M6 and M42 are all within a few miles of the hotel.

What We Offer

• £12.71 per hour
• Various flexible hours available

Benefits

• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Free meals while on shift;

Your role

We are committed to providing a high-quality leisure experience for our guests. As a Leisure Attendant, you will play a key role in maintaining the cleanliness and safety of the leisure facilities, assisting guests, and supporting the wider leisure and spa team in delivering an exceptional wellness experience.

Responsibilities Will Include But Are Not Limited To

• Ensuring the cleanliness and hygiene of all leisure facilities, including the pool, gym, changing rooms, and relaxation areas.
• Monitoring guest use of the leisure facilities and assisting with any inquiries or concerns.
• Supporting the leisure team with the setup and maintenance of equipment in the gym and wellness areas.
• Ensuring towels, robes, and other amenities are readily available for guests and members.
• Assisting with the safety and upkeep of the swimming pool area, including monitoring water quality and guest activity.
• Providing excellent customer service and ensuring a welcoming and professional atmosphere in the leisure spaces.
• Supporting spa and wellness promotions by informing guests of available services and offers.
• Ensuring compliance with health and safety regulations, including pool safety guidelines where applicable.
• The ideal person for this role will be enthusiastic about change, focused on details, and trusting.

The Core Skills And Experience Required To Succeed

• Previous experience in a leisure, fitness, or customer service role is preferred but not essential.
• A friendly and professional approach with strong customer service skills.
• A good understanding of health and safety regulations within a leisure or spa environment.
• Ability to work well as part of a team and take initiative when required.
• A proactive approach to maintaining cleanliness and ensuring high facility standards.
• A flexible approach to work, with availability for shifts including early mornings, evenings, weekends, and public holidays as required.
• A valid Pool Responder or Lifeguard qualification is desirable but not essential.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Forest of Arden Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.