Lifeguard & Customer Experience Champion

Places Leisure Group; Woodbridge; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Health & Fitness membership for you, a

Discounts up to 50%

Shop and cinema discounts

Job summary

Places Leisure is seeking a Lifeguard to help create a friendly, welcoming environment for all customers and ensure high safety standards across the centre. You will contribute to daily operations, including retail and catering engagement, and handle transactions in line with procedures.

An NPLQ qualification is mandatory. You will need customer service experience, cash-handling skills and a proactive, team-focused approach to deliver excellent service and ensure every guest feels valued.

Qualifications

• Experience in customer-facing roles.
• Experience handling cash and processing transactions.
• Experience supporting sales, membership or customer retention activities.
• NPLQ qualification is mandatory for this vacancy.

Responsibilities

• Create a friendly, welcoming environment for all customers.
• Contribute to secondary spend opportunities including retail and catering sales.
• Manage transactions in line with procedures.
• Collaborate with colleagues to maintain a safe, high-quality centre experience.

Skills

Customer service

Cash handling

Sales support

Digital systems

Job description

Places Leisure is seeking a Lifeguard to help create a friendly, welcoming environment for all customers and ensure high safety standards across the centre. You will contribute to daily operations, including retail and catering engagement, and handle transactions in line with procedures.

An NPLQ qualification is mandatory. You will need customer service experience, cash-handling skills and a proactive, team-focused approach to deliver excellent service and ensure every guest feels valued.