Lifecycle Assistant Manager

Cooper Parry; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading accountancy firm as a Lifecycle Assistant Manager in Manchester. You will manage client onboarding and develop team capacity, ensuring high client satisfaction. The role is pivotal in delivering top-notch service to clients and involves liaising with various internal teams. The company offers a vibrant culture, strong focus on relationships, and a range of employee benefits.

Benefits

Enhanced pension scheme

Generous holiday entitlement

Enhanced parental leave policy

Flexible working approach

No dress code

Wellbeing support offering

Volunteering opportunities

Social/sports clubs

Qualifications

• Proficient with Microsoft Office (Word, Excel, PowerPoint).
• Strong communication skills with diverse stakeholders.
• Ability to prioritise tasks effectively in fast-paced environments.

Responsibilities

• Manage client onboarding and ensure smooth transitions.
• Lead the development of direct reports and foster team collaboration.
• Monitor engagement progress and resolve resource constraints.

Skills

Client Satisfaction

Relationship Building

Organisational Skills

Team Collaboration

Communication

Adaptability

Proficiency in Microsoft Office

Job description

About the role...

Are you a proactive and dynamic individual with a passion for client satisfaction and relationship building? Have a passion for people?

Do you thrive in fast-paced environments where no two days are the same?

If so, we have the perfect opportunity for you!

Join us at Cooper Parry as a Lifecycle Assistant Manager, where you will be at the forefront of our mission to deliver exceptional service and support to our clients throughout their journey with us. Your role will be pivotal in ensuring seamless transitions, nurturing strong relationships, and optimising client satisfaction at every touchpoint.

This is an exciting chance to serve as a crucial link between our clients and Cooper Parry. From initial client onboarding to ongoing administrative support and beyond, you will play a fundamental role in our clients' experience with CP. You will:

• Line management of up to 4 direct reports, taking a leading role in their development and CP journey, in line with the CP policies and procedures
• Working collaboratively with the Subject Matter Experts to cascade improvements in ways of working as well as monitoring any training gaps
• Taking a proactive approach in arranging team building, quarterly update sessions and training across the Business Enablement Team
• Contributing to, and assisting in, the management of the Business Enablement Team vision and strategy
• Populating and reviewing the team strengths matrix, ensuring that each team member’s development plans and one pagers reflect a strengths-based approach
• Manage our client onboarding process in collaboration with our Partners, Managers, and Risk & Compliance Team
• Coordinate the setup of client delivery software for both new and existing clients, ensuring our teams are ready to deliver from day one
• Arrange milestone meetings within the client lifecycle
• Work collaboratively with our Resourcing Team to assist in resource allocation, budget creation, and team scheduling
• Maintain schedules for Manager to Partner reviews
• Monitor engagement progress, identify potential issues or delays, and liaise with Resourcing and Manager teams to resolve resource constraints
• Coordinate the signing and submission of key deliverables
• Support with monitoring finance exceptions, working closely with our Finance Team and Managers to resolve issues

About you...

We are looking for someone who is personable, organised, and energetic team player. You’ll be fantastic with people and have a real knack for guiding, coaching and nurturing people in the team.

As a Lifecycle Assistant Manager you will have the ability to:

• Communicate effectively with diverse internal and external stakeholders
• Organise, plan, and prioritise tasks efficiently
• Work at a fast pace while maintaining high-quality standards
• Proactively adapt to changing work demands
• Embrace teamwork and display enthusiasm for your role
• Be proficient in Microsoft Office tools—Word, Excel, Outlook, and PowerPoint
• Work from our vibrant Manchester office 3 days each week

About us...

We’ve been dubbed ‘the rebels of accountancy’. We’re straight-talking. Never afraid to share our opinions. We put people and relationships before products and services, and deliver a streamlined, client-focused service – free from unnecessary red tape.

Check out our recent achievements:

• Best Companies’No.1 Accountancy Firm & No.30 Best Large Companyto Work For in the UK
• BecameB CorpCertifiedin 2023 and we’re still the UK’s largest accountancy B Corp, measuring and improving our impact beyond business for a brighter tomorrow
• Achieved 5 awards at theInspiring Workplace Awardsin 2025: winner in the Large Business category and best in class for inspiring People & Culture, Wellbeing, Inclusion and Employee Experience

What's in it for you?

Our people are the beating heart of our culture. We know that if you love working here, and you’re given the trust and autonomy to work in a way that best suits you, you’ll produce amazing results.

That’s why we offer things like:

• A flexible approach to work - balancing working from home, in office or with clients
• A new enhanced pension Scheme
• A generous holiday entitlement
• An enhanced parental leave policy
• No dress code – just “wear something!”
• A multi-award-winning wellbeing offering to support your physical, mental, spiritual, and financial health
• Volunteering opportunities to work closer with local communities and charities
• Cooper Parry social/sports clubs

Feeling supported and welcomed is such a big part of bringing your whole self to work. As an equal opportunities employer, we’ll work with you to ensure you have everything you need to develop your skills and achieve your best.

Get in touch if you have any questions about our commitment to Diversity & Inclusion or about accessibility/accommodations during your application process.

For the attention of agencies - unsolicited CVs will not be honoured. We will only accept CV submissions for roles briefed to you by our Talent Acquisition team.