Life Sciences Ecosystem Director: Partner Ops & Compliance

Salesforce, Inc.; Greater London; Hybrid; GBP 120,000 - 160,000; Full time

Job summary

Salesforce, Inc. in London seeks a Life Sciences Ecosystem Lead Director to drive partner operations excellence across SI partners. You will ensure certification, knowledge, and delivery standards to enable successful Life Sciences implementations.

You will maintain real-time partner readiness visibility, distribute enablement resources, and identify compliance gaps to sustain a deployment-ready ecosystem that supports portfolio health and growth.

Qualifications

• Bachelor’s degree or equivalent practical experience.
• Proven experience in partner operations, ecosystem management, compliance tracking, or a related operational role.
• Demonstrated experience managing compliance tracking systems, certification statuses, or delivery standards for external partners.
• Proficiency in building and maintaining operational tracking dashboards using CRM reporting tools (e.g., Salesforce Reports & Dashboards, CRM Analytics).
• Strong cross-functional collaboration skills, with a track record of working effectively alongside Sales, Product, and Intelligence teams.
• Excellent written and verbal communication skills, with the ability to document complex operational gaps and present data clearly to leadership.
• Experience managing the distribution of enablement materials, onboarding kits, or process guidelines to external stakeholders.

Responsibilities

• Track and manage SI certification status across all active Life Sciences partners, continuously identifying and escalating knowledge gaps or compliance risks.
• Monitor partner adherence to project governance standards, RACI frameworks, and delivery best practices across the implementation portfolio.
• Maintain and optimize partner compliance tracking dashboards, ensuring leadership has accurate, real-time data for decision-making.
• Distribute technical blueprints, governance onboarding kits, and quick-start guides, ensuring partners receive the appropriate resources at the correct stage of the implementation lifecycle.
• Coordinate the logistics, material preparation, and follow-up tracking for partner workshops and enablement sessions in collaboration with Partner Sales.
• Collect, document, and route structured product feedback from partner-led accounts to the Product Engagement team to help inform product iteration and roadmap development.
• Identify and escalate partner-related implementation issues or quality failures to the Ecosystem Lead in a timely, well-documented manner.

Skills

Partner operations

Ecosystem management

Compliance tracking

Cross-functional collaboration

Written and verbal communication

Documentation and onboarding

Education

Bachelor’s degree or equivalent

Tools

Salesforce Reports & Dashboards

CRM Analytics

Jira

Smartsheet

Asana

Job description

Salesforce, Inc. in London seeks a Life Sciences Ecosystem Lead Director to drive partner operations excellence across SI partners. You will ensure certification, knowledge, and delivery standards to enable successful Life Sciences implementations.

You will maintain real-time partner readiness visibility, distribute enablement resources, and identify compliance gaps to sustain a deployment-ready ecosystem that supports portfolio health and growth.