Life & Pension Admin Specialist - Hybrid Manchester

Capita; Manchester; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension

Life assurance

Cycle2work scheme

Maternity leave 15 weeks

Shared parental leave

Retail discounts

Health & wellbeing

Job summary

Capita Regulated Services in Manchester is seeking a Customer Service Administrator to join the Life and Pension division. The role involves processing life/pensions data, handling customer inquiries by phone, paper, and mail, and supporting back-office teams as needed.

The position is full-time, permanent, with hybrid working; some homeworking days may be possible after a successful probation period. Training is provided and delivering excellent customer service is the priority.

Qualifications

• Previous experience in a customer service role / administration role.
• Experience in an FCA regulated financial services environment would be beneficial, though full training will be provided.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills.
• Grade GCSE Grade C / Nat 5 Grade 4 (or equivalent) in Maths and English.

Responsibilities

• Processing calculations and life / pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality / productivity documentation required.

Skills

Customer service

Administration

Attention to detail

Communication

Problem solving

Education

GCSE Maths and English

Job description

Capita Regulated Services in Manchester is seeking a Customer Service Administrator to join the Life and Pension division. The role involves processing life/pensions data, handling customer inquiries by phone, paper, and mail, and supporting back-office teams as needed.

The position is full-time, permanent, with hybrid working; some homeworking days may be possible after a successful probation period. Training is provided and delivering excellent customer service is the priority.