Customer Service Administrator

Capita; Manchester; Híbrido; GBP 23.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Pension

Life assurance

Cycle2work scheme

Maternity leave 15 weeks

Shared parental leave

Retail discounts

Health & wellbeing

Descripción de la vacante

Capita Regulated Services in Manchester is seeking a Customer Service Administrator to join the Life and Pension division. The role involves processing life/pensions data, handling customer inquiries by phone, paper, and mail, and supporting back-office teams as needed.

The position is full-time, permanent, with hybrid working; some homeworking days may be possible after a successful probation period. Training is provided and delivering excellent customer service is the priority.

Formación

• Previous experience in a customer service role / administration role.
• Experience in an FCA regulated financial services environment would be beneficial, though full training will be provided.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills.
• Grade GCSE Grade C / Nat 5 Grade 4 (or equivalent) in Maths and English.

Responsabilidades

• Processing calculations and life / pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality / productivity documentation required.

Conocimientos

Customer service

Administration

Attention to detail

Communication

Problem solving

Educación

GCSE Maths and English

Descripción del empleo

Salary: £25,545.00 Hours: 37.5 Hours a week. Monday - Friday between the hours of 8am - 6pm (typically 8:30-4:30, 9-5, or 10-5:30/6). Location: Office based on Oxford Road, Manchester City Centre. Hybrid working contract. Some homeworking days will be available upon successful probation which can be around 6-9 months from start date, however it’s essential you are able to commute to Manchester on a weekly basis.

Our Operations Team requires an Administrator to work within our Life and Pension division on a full time, permanent basis in Manchester. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided. Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

Capita is an equal opportunity and disability confident employer.

Job title: Customer Service Administrator

Job Description

What will you deliver?

• Processing calculations and life / pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality / productivity documentation required.

What are we looking for?

• Previous experience in a customer service role / administration role.
• Experience in an FCA regulated financial services environment would be beneficial, though full training will be provided.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.
• Excellent accuracy skills.
• Grade GCSE Grade C / Nat 5 Grade 4 (or equivalent) in Maths and English.

What can we offer you?

• A starting salary of £25,545
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave—and plenty more
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
• You’ll be joining a large network of experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

About Capita Regulated Services

At Regulated Services, we’re transforming the world of life and pensions, and mortgage services. We’re delivering responsible and sustainable services, helping our clients to respond to changing market factors and adapt to the needs of their customers both now and in the future. Our teams work with clients across the UK and Worldwide, offering a range of services from end-to-end administration, digital technology and business support to lending, account and arrears management. Join us and discover better as you shape the future of regulated services.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.

If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [e-mail] or call 07784 237318 and we’ll get back to you.

For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

As part of our commitment to building an inclusive and diverse workforce, we would particularly welcome applications from people who are from Black, Asian and other ethnic minority backgrounds.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter.

If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work.

Location: Manchester , United Kingdom Time Type: Full time Contract Type: Permanent Capita is an AI-enabled business services partner. We work with organisations across the public and private sectors, helping them deliver better, more efficient services. Every day, millions of people rely on services we support across central and local government and regulated industries. We combine technology, data and AI with the expertise and judgement of our people to help clients solve complex challenges and deliver better outcomes for the people and communities they serve.