Library Services Assistant (Casual)

Haringey Council; Greater London; On-site; GBP 30,000 - 31,000; Full time

Job summary

Haringey Council is seeking a Library Assistant to support day-to-day library services at Wood Green Library. You will deliver excellent customer service, help users access resources and IT facilities, and assist with enquiries about books, information and local services.

You will also promote reading, support informal learning, and contribute to events and activities for all ages as part of a friendly library team.

Qualifications

• Experience in a customer-facing environment is desirable.

Responsibilities

• Provide excellent customer service in person and over the phone.
• Help users access library resources and information.
• Assist with IT and self-service facilities.
• Support enquiries relating to books, information and local services.
• Promote reading and support informal learning.
• Contribute to library events and activities for all ages.
• Work as part of a friendly library team to maintain welcoming spaces.

Skills

Customer service

IT literacy

Communication

Job description

Starting salary: SC3 (£30,408 – £30,843) Pro Rata

Work location: Wood Green Library, 187 High Road, Wood Green, N22 6DS

Hours per week: Casual (As and when)

Contract type: Permanent

Closing date: Sunday, 18th October 2026 at 23:59

Expected interview date: W/C 2nd October 2026

About Haringey

Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.

Job Description

Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.

About The Role

As a Library Assistant, you will be central to the day‑to‑day delivery of an inclusive, high‑quality library service that supports learning, wellbeing and community engagement. You’ll provide excellent customer service both in person and over the phone, help users access library resources, assist with IT and self‑service facilities, and support enquiries relating to books, information and local services. The role also involves promoting reading, supporting informal learning, and contributing to library events and activities for all ages.

About The Team

You’ll be part of a friendly and committed library team that works together to create welcoming, safe and vibrant library spaces. The team takes pride in supporting a diverse community, sharing knowledge and skills to improve services and respond to changing customer needs. Collaboration, flexibility and a strong sense of public service are at the heart of the team’s approach, and you’ll be supported by colleagues and managers to develop your skills and confidence in the role.

About You

You’ll be approachable, reliable and enthusiastic, with a strong commitment to delivering excellent customer care. You enjoy working with people, are confident using IT systems, and can communicate clearly and positively with users of all ages and backgrounds. Experience in a customer‑facing environment is desirable, but more important is your willingness to learn, adapt and contribute to the ongoing development of the library service. If you’re organised, empathetic and passionate about supporting access to information and learning, this could be the role for you.

Working for Haringey

At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.