Library Services Assistant

Doocey Group; Birmingham; On-site; GBP 15,000 - 21,000; Part time

Job summary

Reassurance Resource Management in Birmingham is seeking a library assistant to support information enquires, help users locate books, and assist with copiers and printers. You will also restock supplies and record basic statistics while upholding library policies.

The role requires strong customer focus and excellent communication, plus the ability to patrol the library, climb stairs, and work overnight shifts on a temporary rota.

Qualifications

• Previous library experience is required.
• Excellent written and verbal communication skills.

Responsibilities

• Assist users with information inquiries and OPAC navigation.
• Help users find books and use copiers/printers.
• Restock paper trays and restock supplies when needed.
• Gather and record basic statistics and follow information services policies.
• Patrol the library regularly and be able to climb stairs during shifts.
• Respond calmly and address user needs promptly.

Skills

Customer focus

Communication skills

Library experience

Tools

OPAC system

Job description

The role will see you assisting users with all information enquiries, which will include assistance with the Online Public Access Catalogue (OPAC), helping them to find books and assisting users with the use of copiers and printers and restocking paper trays when needed. You will also be required to gather and record basic statistics, uphold information services policies and procedures, as well as dealing with any other duties that may arise. You will be required to patrol the library on a regular basis, so must be capable of climbing stairs and moving around very regularly during the shift. You will be required to be proactive and manage all tasks in an efficient and timely manner. It is important that you have the ability to respond to users in a calm and understanding manner at all times and to ensure their needs are understood and acted upon.

You must have previous library experience and be very customer focused with excellent communication skills, both written and verbal.

Reassurance Resource Management

• Temporary Birmingham, West Midlands, England, United Kingdom £12.80 / hour 1d ago, You must be a team player, self-motivated and respond to enquiries in a timely and effective manner.
• This will be a fixed term contract during term times, following a rota pattern over 7 days.
• The shifts are all overnight up to a maximum of 12 hours per shift.