Library Assistant

Wiltshire Council; Warminster; Hybrid; GBP 26,000 - 27,000; Part time

Job summary

Wiltshire Council seeks a friendly Library Assistant to join Warminster Library, working 12.25 hours per week to help customers, find books and information, and support basic IT on library computers and equipment. You will join in children's activities such as rhyme time and events for adults, assist with stock, and support volunteers and partners.

Previous library experience is not required as training will be provided, and excellent customer service is essential.

Qualifications

• Excellent customer service skills essential.
• Ability to use ICT for basic library IT tasks.
• GCSEs including English or equivalent.

Responsibilities

• Assist customers with queries and locating books/information.
• Support users with basic IT on library computers.
• Stock work, shelving and helping with volunteers.
• Participate in children's activities and events for adults.

Skills

Customer service

ICT basics

Education

GCSEs including English

Job description

Salary: £26,016 - £26,847 pro rata

Hours per week: 12.25 hours

Interview date: Week commencing 9th November 2026

Rolling advert: We are continuously reviewing and interviewing applicants weekly for this job posting. We will stop accepting applications when sufficient applications have been received.

Do you love books, information and have a passion to support people to read for pleasure to improve their wellbeing? Can you demonstrate an understanding of public library services and the vital role they play in enriching and supporting our communities?

We are looking for an enthusiastic, friendly, outgoing person to join our team at Warminster Library working 12.25 hours per week to help provide a high-quality service for our customers.

As Library Assistant, you will help customers with queries, help them to find books and information and support them with basic IT for those using library computers and other library equipment. You will take part in children's activities such as 'rhyme time' and events/activities for adults, stock work, supporting volunteers and partners, alongside other varied tasks. No two days will be the same and you'll need to be ready to deal with the unexpected!

You will need to have at least five GCSEs, including English at grade A-C or equivalent and good use of ICT. Previous library experience is not essential as we will train you in all aspects of library work. Excellent customer service skills or the ability to demonstrate you can provide them is essential, as is a love of books.

The work pattern for this role is:

Week 1

• Monday 11:00 - 14:00 (3 hours)
• Tuesday 14:00 - 17:00 (3 hours)
• Wednesday 09.30 - 12.30 (3 hours)
• Saturday 13:00 - 16:00 (3 hours)

Week 2

• Monday 11:00 - 14:00 (3 hours)
• Tuesday 14:00 - 17:00 (3 hours)
• Wednesday 09.30 - 12.30 (3 hours)
• Friday 13:30 - 17:00 (3.5 hours)

Why us?

Wiltshire Council is a friendly, welcoming place to work, with a 'One Council' ethos. Find out more about Our Identity, staff networks, and employee benefits here.

Our hybrid working model means office staff are on site for at least half their hours, community-based staff carry out at least half their admin time in a workplace, and customer-facing roles work entirely from their service location.

We are committed to creating a workplace where positive relationships thrive and everyone feels engaged, supported and able to do their best. We do not tolerate discrimination, bullying or harassment. Everyone is expected to promote a culture of inclusion, dignity, trust and respect, guided by our vision and Our Identity.

Contact details

Frances Krige, Library Supervisor at [e-mail]

Please ensure to regularly check your spam or junk folder for any communication from us regarding the status of your application.

Application criteria

Please download and read the role description and person specification carefully before you apply.

We understand that AI tools can support you in preparing job applications. However, we value authenticity and would encourage you to ensure your submission genuinely reflects your own experiences, skills, and motivations.

We are firmly committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and to the principles of inclusion and diversity in both employment and the delivery of services.

Statement of commitment to equality and inclusion

Disability Confident Employer

Application process

Wiltshire Council does not accept unsolicited CVs or candidate details from recruitment agencies that are not appointed under a current, valid contract or approved supplier arrangement (including through our neutral vendor, Comensura).

Submission of unsolicited CVs or candidate details to the Council, whether directly or to individual employees, will not be considered as an introduction and will not create any obligation on the Council to pay any fees. If a candidate whose details have been submitted speculatively is subsequently appointed through a compliant route, no agency fee will be payable in respect of the unsolicited submission.

Agencies wishing to work with the Council must do so only via our approved procurement processes and neutral vendor arrangements.