Library Assistant

Peterborough Limited; Peterborough; On-site; GBP 21,000 - 27,000; Full time

Job summary

Peterborough Limited is seeking a Mobile Library Driver to operate a community library service across Peterborough, providing high-quality customer service and promoting access to resources. The role requires a current Cat C1 driving licence, the ability to work to a timetable, and the delivery of story times and group sessions.

You will welcome the public, lend items, assist with ICT-based services, and help create a welcoming library environment.

Qualifications

• Full driving licence including Cat C1 held for at least two years.
• Demonstrated customer service skills and ability to handle the public.
• ICT literacy and ability to assist users with digital services (Open+ and electronic resources).

Responsibilities

• Operate the Mobile Library to an agreed timetable and deliver services at multiple locations within Peterborough authority.
• Greet members of the public and promote independent use of library services via self-service tech.
• Lend items, maintain customer records, and reconcile daily takings in line with regulations.
• Ensure vehicle and public safety, report defects and health & safety issues.
• Assist users with ICT-based services and delivery of sessions for groups and children.

Skills

Full driving licence (Cat C1)

Customer service

ICT skills

Tools

Open+ self-service technology

Job description

Full driving licence required including cat C1 - Must have been held for at least two years
General Purpose
To assist in the day-to-day operation and delivery of library services providing high quality customer service to all service users.
To drive the Mobile Library to multiple locations in both urban and surrounding areas within the boundaries of the Peterborough authority.
Key Deliverables
To operate the Mobile Library service to an agreed timetable
To welcome and greet members of the public and to actively promote the independent use of the library service through self - service technology including Open+ and electronic resources
To lend items to customers and maintain customer records
To be responsible for vehicle and customer safety and to make managers aware of any defects to the vehicle or any other Health and Safety issues associated with the service
To assist in creating a customer-friendly and easy-to-use library environment including shelving and shelf tidying
To deal with basic and routine enquiries as required
To assist users to find the most suitable resources and information for their learning needs including referring them to external organisations
To assist library users in the use of ICT based services
To assist or deliver sessions with visiting groups, class visits and events as required and to deliver under 5's story time and rhyme time sessions
To assist in the promotion of reading including creating displays
To support volunteers working in the service
To handle daily takings of approximately £250 (on average) and to reconcile and bank takings in compliance with the organisation's financial regulations
To lock and unlock service points as necessary
To achieve service and personal appraisal targets, as agreed with the line manager
To be committed to the self-development and training required to obtain the necessary knowledge and skills to deliver the range of services relating to the post
To work effectively within teams and take responsibility for continuously trying to improve the overall performance and to achieve service goals.