Library Assistant

North Yorkshire Council; Northallerton; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Local government pension scheme

Salary sacrifice schemes

Employee discount benefits

Travel loans

Health Assured – wellbeing support

Job summary

Northallerton Library in North Yorkshire is seeking a dynamic team player to deliver high-quality library and information services, including a programme of activities and events. You will support customers face to face and digitally, helping them access resources and digital services.

You will promote the Library Service to the wider community, work with volunteers and partner organisations, and be available for some weekends and evenings. The fixed-term role ends in June 2027.

Qualifications

• Literacy and numeracy qualifications equivalent to Level 2.
• High level of digital literacy with confidence in using social media.
• Excellent customer service and communication skills.

Responsibilities

• Deliver high-quality library and information services to customers.
• Support customers to find resources and access digital services.
• Promote the Library Service to the wider community and work with partners.
• Work with staff and volunteers to deliver activities and events.
• Be available for weekends and evenings as required.

Skills

Customer service

Teamwork

Digital literacy

Communication skills

Social media confidence

Education

Level 2 literacy & numeracy

Job description

Are you dynamic, an excellent team player, customer focussed with a passion for working with people,an interest in books and communities, and are you tech savvy?

You should have new and exciting ideas and be able to work with a team of staff and volunteers to deliver high-quality library and information services and a programme of activities and events. You will need to provide excellent customer service both face to face and digitally, supporting customers to find resources and access our digital services. You will help to promote the Library Service to the wider community and work with a range of partner organisations, including our much-valued volunteers.

You will be passionate about books and reading, have excellent customer and communication skills, the ability to work with a range of partners including volunteers, the ability to deliver a customer focussed service, and have literacy and numeracy qualifications equivalent to Level 2 as well as a high level of digital literacy, including confidence with social media.

Based at Northallerton Library, you will need to be available for some weekends and evenings as per the needs of the service [currently Wednesday, alternate Fridays and alternate Saturday mornings). The anticipated end date of the fixed term is the end of June 2027.

What can we offer you?

In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.

These include:

• a local government pension scheme
• salary sacrifice schemes
• employee discount benefits including shopping, supermarkets, gym discounts and more!
• travel loans
• Health Assured – confidential help and support for your wellbeing

Key Documents

Job Description

Total Rewards Brochure

Key Dates

Closing Date: 25th October 2026