Library Assistant

Cheshire East; Macclesfield; On-site; GBP 18,000 - 22,000; Part time

Job summary

A local authority in Macclesfield is seeking a Library Assistant to provide high-quality customer service and assist library users with inquiries and self-service terminals. Responsibilities include shelving, handling council-related inquiries, and delivering reader development opportunities. Candidates should possess strong communication skills and a commitment to deliver exceptional service.

Qualifications

• Experience in providing customer service.
• Ability to assist with self-service terminals and public computers.
• Detail-oriented with a commitment to accuracy.

Responsibilities

• Provide high-quality customer service to library users.
• Assist with self-service terminals and public computers.
• Shelve books and handle council-related enquiries.

Skills

Customer service skills

Communication skills

Keyboard skills

Job description

Overview

A Library Assistant is the first point of contact for users of the Library. Library Assistants deal with the public in person and on the telephone, answering enquiries, assisting with self-service terminals and public computers, shelving, signposting to other agencies and dealing with Council-related enquiries.

If you are committed to providing excellent customer care and can contribute cheerfully and efficiently to a quality Library Service, Macclesfield Library would like to hear from you.

Responsibilities

• Provide high-quality customer service to library users in person and by phone.
• Assist with self-service terminals and public computers.
• Shelving, signposting to other agencies and handling Council-related enquiries.
• Deliver reader development opportunities to adults and children; respond to the needs of customers and the community.
• Participate in detail-oriented tasks and maintain accuracy in daily duties.
• Demonstrate good communication and keyboard skills.

Hours

Hours will include one late night until 7pm and alternate Saturday mornings until 1pm.

Week one: Wednesday 10am-5pm, Thursday 10am-7pm, Friday 10am-1pm, Saturday 8.45am-1pm.

Week two: Wednesday 10am-5pm, Thursday 10am-7pm, Friday 9.45am-1pm.

About Cheshire East

Cheshire East is an amazing place to live and work. As one of the largest employers in the borough, we offer a wide range of challenging and rewarding career opportunities.

We are working for a brighter future – together. Our workplace culture provides a shared purpose, a well-led organisation with valued people succeeding together as one team and one council to deliver the best service for our customers and communities.

If you want to be part of our award-winning council and contribute to our ongoing success, have the flexibility and drive to enable us to innovate, are committed to working as part of a team and striving to deliver exceptional service wherever you can, we would especially like to hear from you.

Equal Opportunity

As an equal opportunities employer, we welcome applicants from all backgrounds and want our workforce to reflect the diversity of our local communities so that we can all work for a brighter future - together.

Application Instructions

Applicants should ensure all sections of the application form are completed as failure to do so will result in their application being rejected. Please check the email account (including junk/spam boxes) from which you apply regularly as we will use this to contact you regarding your application.

If you have not heard from us within 4 weeks of the closing date then it is likely that you have not been shortlisted on this occasion; however, please do not be discouraged from applying again.

Contact

For further details contact Vicki Bailey (Library Manager) on 01625 374000 or email [e-mail]