Library Assistant

London Borough of Hillingdon; London; On-site; GBP 22,000 - 28,000; Part time

Job summary

The Library Assistant role at the London Borough of Hillingdon involves working 23 hours per week at Manor Farm Library, focused on delivering excellent customer service and supporting library users. Successful candidates will demonstrate excellent communication and adaptability in a dynamic environment, contributing to the strategic goals of the library service.

Benefits

Flexible Working Hours

Generous Holiday Entitlement

Local Government Pension Scheme

Mental Health Support and Counselling Services

Hillingdon Sports & Leisure Discounts

Qualifications

• Excellent communication skills, both written and verbal.
• Comfortable engaging with people of all ages.
• Ability to work under pressure in a team-oriented environment.

Responsibilities

• Deliver a high-quality, customer-focused service to the public.
• Support users in accessing library resources and digital tools.
• Promote and encourage the use of library services within the community.

Skills

Customer Service

Communication

Teamwork

Adaptability

Initiative

Job description

• About the role
• We are recruiting to a Library Assistant role working 23 hours per week at Manor Farm Library in Ruislip.
  
  
  

Are you passionate about delivering excellent customer service and making a difference in your local community? We are looking for an enthusiastic and approachable Library Assistant to join our team.

In this front-facing role, you will work in a busy, dynamic environment, so confidence, adaptability, and a strong customer focus are essential. You'll play a key role in providing a welcoming and supportive atmosphere for all library users.

The working hours for this role are as follows and cannot be adjusted:

Week 1

Monday: 9:30 AM - 7:00 PM

Thursday: 9:30 AM - 7:00 PM

Saturday: 9:30 AM - 4:00 PM

Week 2

Monday: 9:30 AM - 7:00 PM

Thursday: 9:30 AM - 7:00 PM

Friday: 9:30 AM - 5:00 PM

Please ensure you are able to commit to this schedule before applying.

Key Responsibilities:

• Deliver a high-quality, customer-focused service to the public
• Support users in accessing library resources, digital tools, and information
• Promote and encourage the use of library services within the community
• Assist with the organisation and delivery of events and activities, including storytimes for under-5s
• Contribute to the strategic goals of the Library Service, including:
• Reading, Literacy and Culture
• Health and Wellbeing
• Improving Digital Services and Inclusion
• Information and Learning
• Sustainable Service Delivery
  
  
  

About You:

You’ll have excellent communication skills, both written and verbal, and be comfortable engaging with people of all ages and backgrounds. You’ll be able to work under pressure, show initiative, and thrive in a team-oriented environment.

• About You
• About us
• We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.
  
  
  

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.
  
  
  

Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly.

The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities.

Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success.

Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject tothe following pre-employment screening:

• 3 years of Referencing
  
  
  

Please note:Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment.