Library Assistant

The Church of England; Greater London; On-site; GBP 22,000 - 26,000; Full time

Benefits offered by this job

Annual leave 25 days + bank holidays

Pension scheme

Job summary

The Church of England's Lambeth Palace Library invites a Library Assistant to provide welcoming, professional service to readers and visitors. The role is office-based, 35 hours per week, and includes registration support, material retrieval and safe handling of collections.

The successful candidate will develop knowledge of the Library's collections, collaborate with staff, and contribute to public engagement, exhibitions and learning activities.

Qualifications

• Experience in a customer-focused or public-facing environment.
• Good organisational skills and attention to detail.
• Confidence using digital systems and office software; ability to learn library information systems.

Responsibilities

• Welcoming readers and visitors, supporting registration processes and helping people explore the Library's collections and services.
• Retrieving, issuing and reshelving collection material and ensuring its secure and appropriate use.
• Responding to enquiries from researchers and readers, using information-finding skills to provide information and support.
• Contributing to cataloguing and care of the Library's collections, and supporting stock checking and location control.

Skills

Customer service

Public-facing work

Communication skills

Digital systems proficiency

Attention to detail

Tools

Library information systems

Office software

Job description

JOB DESCRIPTION

Lambeth Palace Library is the historic library and archive of the Archbishops of Canterbury and the principal repository for the archives of the national bodies of the Church of England. Founded in 1610, it is freely open for public use and serves as a research centre specialising in church history, with wide-ranging archive, manuscript and printed collections dating from the ninth century to the present day, including modern archives and digital records. The Library's vision is to collect, preserve and make accessible the memory of the Church of England, so that its history can be explored and enjoyed by all. Alongside its long-standing strengths, the Library is developing new ways of improving access to collections and enabling research, learning and engagement.

RESPONSIBILITIES

Researcher services and public access

Providing a welcoming, professional and inclusive service to readers is central to this role. The postholder will help ensure that collections can be accessed safely and effectively by researchers and visitors.

This Will Include:

• Welcoming readers and visitors, supporting registration processes and helping people explore and make use of the Library's collections and services.
• Retrieving, issuing and reshelving collection material and ensuring its secure and appropriate use.
• Responding to enquiries from researchers and readers, drawing on collections knowledge and information-finding skills to provide information and support.
• Processing requests for copies of collection material and maintaining accurate records where required.

Collections management and care

The postholder will support the organisation, documentation and care of the Library's printed book and archive collections.

This Will Include:

• Cataloguing selected collections and enhancing catalogue records using appropriate library and archive management systems.
• Assisting with collections management activities, including stock checking, location control and movement of material.
• Supporting the safe handling and care of collections, and working with colleagues to identify material that may require specialist conservation treatment.
• Contributing to the security of collections and working in accordance with relevant procedures and guidance.

Outreach, engagement and learning

The Library is committed to enabling a wide range of audiences to discover and enjoy its collections. The postholder will contribute to activities that promote understanding and access.

This May Include:

• Supporting exhibitions, displays and other public engagement activities.
• Contributing content for blogs, social media, research guides or other digital channels.
• Assisting with tours, events, learning activities and group visits.

Professional development

The Library encourages colleagues to develop their knowledge and skills and to contribute to a culture of continuous learning.

You Will Be Expected To:

• Develop knowledge of the Library's collections, catalogues and services.
• Participate in training and continuing professional development opportunities.
• Contribute ideas that help improve services, access and the visitor experience.

General Responsibilities

• Work in accordance with Library policies, relevant legislation, professional standards and established in-house procedures.
• Contribute to a working environment characterised by respect, collaboration, compassion, integrity and a shared commitment to excellent service.
• Promote and maintain a strong safeguarding culture in relation to children and vulnerable adults.
• Undertake other duties reasonably required and consistent with the nature and level of the role.

QUALIFICATIONS

We are looking for someone who enjoys helping people, works accurately, collaborates effectively with colleagues, and takes pride in delivering excellent customer service. This role would suit someone with an interest in libraries, archives, special collections or cultural heritage, and an ambition to develop a career in archives and libraries, who is keen to contribute to making important collections accessible to a wide range of readers, researchers and visitors.

The Successful Candidate Will Be Able To Demonstrate:

• The ability to research, evaluate and communicate information clearly, and to work methodically with complex information while applying agreed procedures and standards. This may have been gained through higher education, employment or other relevant experience.
• Experience of working in a customer-focused or public-facing environment, with strong communication and interpersonal skills and the ability to provide a high standard of service to a wide range of people.
• Good organisational skills, including the ability to manage competing priorities, work accurately and maintain attention to detail.
• Confidence using digital systems and office software, with the ability to learn and use specialist collections and information management systems, and to maintain accurate records using both digital and physical processes.
• The ability to work both independently and collaboratively, contributing positively to a team environment and shared objectives.
• An interest in libraries, archives or cultural heritage, together with an understanding of, or willingness to learn about, the principles of collections care, access and security.

It Would Be An Advantage If You Also Have:

• Experience of working in a library, archive, museum, gallery or similar cultural or educational environment.
• Familiarity with library or archive management systems.
• Experience of contributing to exhibitions, events, learning activities, blogs, social media or other public engagement activities.
• Knowledge of British history and an interest in church history

Additional Requirements And Information

• Ability to handle collection material in a range of formats and physical conditions, in accordance with relevant manual handling and health and safety procedures.
• Willingness to participate in the Library's Reading Room rota, helping to support access to the collections through occasional evening and Saturday working, up to 18 evenings and 12 Saturdays per year.
• The post of Library Assistant is a permanent, full-time position based at Lambeth Palace Library. The postholder will be required to work 35 hours per week, with the role being office based.

ABOUT US

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About The NCIs

The National Church Institutions comprises a wide variety of teams, professions and functions that support the mission and ministries of the Church of England in its vision to be a church, centred on Jesus Christ, for the whole nation - a church that is simpler, humbler, bolder.

We Include. You Belong.

Our Belonging and Inclusion Strategy aims for everyone in the National Church Institutions (NCIs) to feel that they belong, and are valued for who they are and what they contribute. Together, our people contribute in different ways towards our common purpose, whichever NCI they work in and whatever their background.

Living out our values in all that we do, we:

• Strive for Excellence
• Show Compassion
• Respect others
• Collaborate
• Act with Integrity

We believe our commitment to belonging and inclusion fuels our progress and drives us forward. The NCIs are a safe, inclusive workplace for people of all backgrounds and walks of life. We welcome applications from people of all faiths and of no faith. We want to encourage applications from a diverse group of people who share our values. Even if you have never thought about working for us before, if you have the skills and experience we’re looking for then we would like to hear from you.

We offer a highly competitive benefits package that supports your health, wellbeing and long-term financial security. This includes annual leave starting at 25 days' plus bank holidays and three additional NCI days, family friendly policies, a wellbeing cashback scheme, an electric vehicle salary sacrifice scheme, a defined benefit pension with employer contributions of up to 18%, and generous life assurance cover.

Use of AI in your application

We appreciate that you may want to use AI tools to help you with your application. We're happy for you to use AI to come up with ideas and help structure your thoughts, but you shouldn't use AI to fabricate information or write your whole application for you. One of our values is integrity, and although we want you to demonstrate your best self, we don't want an AI-generated persona. If you simply copy and paste AI-generated content into your application, this will reduce your chances of success.