Liability Claims Specialist — End-to-End Resolution

Woodgate and Clark; Birmingham; On-site; GBP 28,000 - 36,000; Full time

Job summary

Woodgate & Clark provides loss adjusting services to the UK insurance market with 40+ years in the field. The Liability Claims Handler role sits at the heart of delivering high-quality service within a capable team.

The role requires an organised, systematic approach, a proactive mindset, and the ability to work to tight deadlines while maintaining excellent communication with policyholders, brokers, and clients.

Qualifications

• Experience of managing liability claims from cradle to grave (E).
• CII or CILA certification or equivalent.

Responsibilities

• Receive and review new claims against applicable policy and schedule.
• Update and maintain accurate reserves throughout claim life.
• Review technical report, quotations/invoices and updates and provide instructions as required within approved authority level.
• Refer to peers on all claims above authority levels and record referral action point on claim.
• Escalate cases to Insurers and Liability Operations Director when potential or reserve is over authority limit.
• Repudiations, policy voidance and complaints in accordance with company & client requirements.
• Ensure fees applied are accurate and in accordance with Client requirements.
• Review and maintain accurate data on our Claims Management system throughout life of the claim.
• Develop strong working relationships with clients to support changes and modifications to Client requirements.
• Strive to achieve good end customer experience with excellent communication, guidance and signposting throughout the life of the claim.
• Ensure TCF principles are applied.
• Ensure compliance with regulatory requirements at all times and highlight any contravention to the Operational Support and Compliance Manager.
• Uphold Woodgate & Clark Ltd Code of Business Conduct at all times.
• In addition to the above, the jobholder will be required to carry out any other function or task that may be expected from them or assigned to them from time to time, within their span of knowledge and ability.

Skills

Liability claims handling

Customer service

Attention to detail

Education

CII/CILA certification

Job description

Woodgate & Clark provides loss adjusting services to the UK insurance market with 40+ years in the field. The Liability Claims Handler role sits at the heart of delivering high-quality service within a capable team.

The role requires an organised, systematic approach, a proactive mindset, and the ability to work to tight deadlines while maintaining excellent communication with policyholders, brokers, and clients.