Liability & Claims Specialist – Council Insurance

BBS Recruitment; Brighton; Vor Ort; GBP 32.000 - 45.000; Vollzeit

Zusammenfassung

BBS Recruitment is recruiting on behalf of a client based in London to appoint an Insurance Officer in Walthamstow. The role focuses on Employers’ Liability and Public Liability claims, investigating, negotiating settlements, and ensuring compliance with policies and legal requirements, with about 20–25 claims per day.

You will process a high volume of routine claims, liaise with insurers and internal departments, and support the resolution of historic backlogs while maintaining accurate records

Qualifikationen

• Experience in Employers’ Liability (EL) and Public Liability (PL) claims.
• Ability to investigate claims and determine liability based on evidence and policy terms.
• Experience negotiating settlements and processing a high volume of claims.

Aufgaben

• Set up, assess and submit routine insurance claims made by and/or against the Council to external insurers.
• Process a high volume of routine claims across the Council’s insurance portfolio, including Public Liability and Employers’ Liability claims.
• Make appropriate liability decisions based on available evidence, policy terms, legislation and relevant case law.
• Investigate claims and assess evidence to determine liability and appropriate outcomes.
• Negotiate and settle property and liability claims within the Council’s delegated authority and claims-handling arrangements.
• Support the clearance of a significant historic claims backlog, ensuring claims are progressed and resolved within agreed timescales.
• Liaise effectively with insurers, solicitors, loss adjusters, claimants and internal Council departments.
• Request, review and assess relevant evidence, including statements, photographs, reports, records and other supporting documentation.
• Deal with general correspondence, telephone enquiries, emails and personal callers relating to areas of responsibility.
• Assist with the investigation and management of claims that fall within the Council’s internal resources and those exceeding policy excess levels.
• Prepare reports, returns, claim documentation and supporting evidence for insurers, solicitors and courts where required.
• Maintain accurate and up-to-date claims records and ensure relevant systems are updated promptly.
• Ensure all claims activity complies with relevant legal, regulatory, insurance and Council policies and procedures.
• Contribute to the effective operation and continuous improvement of the Insurance and Risk Team.

Kenntnisse

Liability claims

Investigation

Negotiation

Claims processing

Stakeholder liaison

Policy knowledge

Legal compliance

Jobbeschreibung

BBS Recruitment is recruiting on behalf of a client based in London to appoint an Insurance Officer in Walthamstow. The role focuses on Employers’ Liability and Public Liability claims, investigating, negotiating settlements, and ensuring compliance with policies and legal requirements, with about 20–25 claims per day.

You will process a high volume of routine claims, liaise with insurers and internal departments, and support the resolution of historic backlogs while maintaining accurate records