Level 2 EUC Engineer

QCS Staffing Ltd; York and North Yorkshire; On-site; GBP 67,000 - 89,000; Full time

Job summary

QCS Staffing Ltd. is seeking a Level 2 EUC Engineer to support a large CAPEX project in York. The role focuses on delivering efficient EUC support, device migrations and technology refreshes within a regulated life sciences environment.

You will work with IT, infrastructure and security teams to ensure a high-quality end-user experience and rigorous ITIL-compliant processes, across Windows 10/11 and Microsoft Office platforms.

Qualifications

• Proven experience providing Level 2 desktop, EUC or IT support within a medium-to-large enterprise environment.
• Good working knowledge of Windows 10/11, Active Directory, Microsoft Office, endpoint management tools and general hardware/software troubleshooting.
• Previous experience supporting device deployments, migrations, technology refreshes or workplace transformation programmes.
• Experience working within structured ITIL service environments, with strong communication, customer service and stakeholder management skills.
• Experience within regulated industries such as pharmaceutical, biotechnology, manufacturing or life sciences is advantageous.

Responsibilities

• Provide Level 2 End User Computing (EUC) support across enterprise desktop, laptop, endpoint and application environments, ensuring timely resolution of incidents and service requests.
• Support device migration, workplace transformation and technology refresh activities, including hardware deployments, software installations and user support.
• Troubleshoot Windows-based application, device and connectivity issues, escalating complex problems to Level 3 teams where required.
• Work closely with infrastructure, networking, security and project teams while maintaining documentation, supporting ITIL processes and delivering a high-quality end-user experience.

Skills

Customer service

Stakeholder management

Communication

Problem solving

Tools

Active Directory

Windows 10/11

Microsoft Office

Job description

Level 2 EUC Engineer - UK, York - Initial 6-Month Contract - Life Sciences

Our client, a global organisation within the pharmaceutical sector, is seeking an experienced Level 2 EUC Engineer to support the delivery of their large-scale CAPEX project based in York. This is an initial 6-month contract offering the opportunity to contribute to a high-impact life sciences programme.

What you’ll deliver:

• Provide Level 2 End User Computing (EUC) support across enterprise desktop, laptop, endpoint and application environments, ensuring timely resolution of incidents and service requests.
• Support device migration, workplace transformation and technology refresh activities, including hardware deployments, software installations and user support.
• Troubleshoot Windows-based application, device and connectivity issues, escalating complex problems to Level 3 teams where required.
• Work closely with infrastructure, networking, security and project teams while maintaining documentation, supporting ITIL processes and delivering a high-quality end-user experience.

Experience required:

• Proven experience providing Level 2 desktop, EUC or IT support within a medium-to-large enterprise environment.
• Good working knowledge of Windows 10/11, Active Directory, Microsoft Office, endpoint management tools and general hardware/software troubleshooting.
• Previous experience supporting device deployments, migrations, technology refreshes or workplace transformation programmes.
• Experience working within structured ITIL service environments, with strong communication, customer service and stakeholder management skills.
• Experience within regulated industries such as pharmaceutical, biotechnology, manufacturing or life sciences is advantageous.