Level 3 Customer Care Apprenticeship

TN United Kingdom; London; On-site; GBP 20,000 - 23,000; Full time

Job summary

An established industry player is excited to welcome the next cohort of Customer Care Apprentices in London. This apprenticeship offers a unique opportunity to gain a nationally recognized Level 3 qualification while gaining hands-on experience in customer service. You'll be at the forefront of ensuring customers have a seamless experience with their new homes, managing inquiries and collaborating with various teams. With a starting salary of £20,000 and numerous benefits, this role is perfect for those eager to learn and grow in a supportive, inclusive environment. Join us in making a difference in the lives of our customers!

Benefits

25 days annual leave plus bank holidays

Flexible working options

Contributory pension scheme

Life assurance

Cycle to work scheme

Access to BOB benefits platform with discounts

Qualifications

• Candidates should have GCSE Maths and English at Grade 4/C or above.
• Flexibility to meet business needs and proof of eligibility to work in the UK.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Coordinate with construction teams and third-party partners.
• Gather and encourage customer feedback to identify improvement areas.

Skills

Commercial acumen

Decision-making ability

Multi-tasking

Prioritization

Time management

Ability to work with diverse people

Commitment to diversity and inclusion

Education

GCSE Maths and English at Grade 4/C or above

Job description

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Level 3 Customer Care Apprenticeship, London

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Client:

targetjobs Hired

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

0e06b7434ac5

Job Views:

3

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

At Bellway, we recognize that people are the key to our success, and we are committed to building an inclusive culture that values and respects differences, while creating a safe and inclusive working environment for all colleagues. We are open to making adjustments and providing flexible working arrangements, and we welcome discussions on how this could work for you.

Following many successful years, we are excited to recruit for the next cohort of our Apprenticeship Programme starting in September 2025.

We offer a Level 3 Customer Care apprenticeship position in both North London and the West Midlands.

How does the apprenticeship programme work?

Our innovative Apprenticeship Programmes aim to attract and develop diverse talented individuals who will contribute to our business's growth and success. You will study towards a Level 3 qualification in your chosen area (e.g., Bricklaying). Your time will be split between on-the-job training, learning, and formal study, depending on the specific apprenticeship.

The Role

As a Bellway Customer Care Apprentice, you will be trained to ensure our customers have a seamless and positive experience with their new Bellway Home, delivering top customer service. Your role involves managing customer inquiries, coordinating with construction teams, and working with third-party partners to address issues in our customers' homes. Your efforts help build trust and foster long-lasting relationships, ensuring customers feel supported and valued throughout their homeownership.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and sometimes in person, professionally and promptly.
• Coordinate with construction teams and third-party partners to ensure efficient work in customers' homes.
• Maintain accurate records of interactions in Bellway’s CRM system.
• Gather and encourage customer feedback to identify improvement areas.
• Collaborate with colleagues across the business to resolve issues and keep customers informed.
• Seek continuous improvement in customer experience and satisfaction.

What do I achieve?

• A nationally recognized Level 3 Customer Service Specialist qualification
• Transferable skills such as leadership and communication
• Experience working for a 5-star house builder
• Networking opportunities with like-minded professionals
• Industry knowledge and understanding of housebuilding

Requirements

What can you bring to Bellway?

Our success depends on talented people. We value what you could do more than what you have already done.

We look for graduates who demonstrate:

• Commercial acumen
• Decision-making ability
• Ability to work with diverse people
• Multi-tasking, prioritization, and time management skills
• Commitment to diversity and inclusion

Additionally, candidates should have or expect GCSE Maths and English at Grade 4/C or above. If not, you will need to complete the Level 2 Functional Skills test before your end-point assessment with NHBC.

Other requirements include flexibility to meet business needs and proof of eligibility to work in the UK.

What’s the package?

• Starting salary of £20,000 per year with planned increases
• 25 days annual leave plus bank holidays, with options to purchase additional days
• Flexible working options depending on role
• Contributory pension scheme
• Life assurance
• Cycle to work scheme
• Access to BOB benefits platform with discounts from over 800 retailers