Level 3 Business Admin Apprentice: IT & Customer Support

LMP Group; Chorley; Hybrid; GBP 12,000 - 16,000; Part time

Job summary

Cogent Hire Limited offers a Level 3 Business Administrator Apprenticeship in Chorley. You will support customer services including FNOL, Vehicle Fulfilment and Monitoring, helping customers get back on the road while repairs or salvage are arranged.

You will also assist with IT user support, such as setting up new employee portal accounts and handling help desk tickets. Training is online with experienced tutors; salary is £13,728 per year; hours are 30 per week, Monday to Friday 9am–3:30pm;

Qualifications

• Strong communication and organisational skills.
• Ability to maintain confidentiality and professionalism at all times.
• Good attention to detail and accuracy.
• Confident using IT systems and willing to learn new software.
• Ability to work independently and as part of a team.
• Positive, proactive, and enthusiastic approach to work.
• Ability to prioritise tasks and work in a busy environment.
• Customer-service focused with a friendly and approachable manner.

Responsibilities

• Carry out general administrative tasks to support day-to-day business operations
• Perform high-accuracy data input and maintain up-to-date records
• Handle and resolve IT user support queries, escalating when necessary
• Distribute customer satisfaction surveys and manage incoming feedbackresponses
• Produce documentation and correspondence in line with company standards
• Work towards and achieve individual and team KPIs and SLAs
• Manage inbound and outbound calls and respond to customer enquiriesprofessionally
• Accurately capture and update information in claims handling systems andthird-party portals
• Undertake any other duties consistent with the nature of the role

Job description

Cogent Hire Limited offers a Level 3 Business Administrator Apprenticeship in Chorley. You will support customer services including FNOL, Vehicle Fulfilment and Monitoring, helping customers get back on the road while repairs or salvage are arranged.

You will also assist with IT user support, such as setting up new employee portal accounts and handling help desk tickets. Training is online with experienced tutors; salary is £13,728 per year; hours are 30 per week, Monday to Friday 9am–3:30pm;