Level 2 Mobile Device Repair Technician – Kings Cross

United States Digital Space LLC; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Samsung work phone

21 days annual leave + Bank Holidays

Health cash plan via Medicash

Great staff benefits

Job summary

Global is seeking a skilled Mobile Phone and Device Repair Technician to join our team at Samsung KX in King's Cross, London. The role covers the repair journey from booking in a device to completing Level 2 repairs with 100% functionality.

You will handle stock management, part orders, and real-time KPI tracking, while collaborating with a motivated team to deliver high-quality repairs and excellent customer service.

Qualifications

• Experience with Samsung phone repairs at Level 2.
• Able to work independently and in a team.
• Experience meeting deadlines and KPI targets.
• Stock management and customer communication experience.

Responsibilities

• Manage the repair journey from booking in to repair completion.
• Diagnose faults and perform Level 2 repairs with full functionality.
• Log claims, track parts, and coordinate with departments.
• Ensure repairs meet high standards and KPI targets.

Skills

Samsung repairs

Stock management

Customer communication

Team collaboration

Tools

Inventory software

Job description

Global is seeking a skilled Mobile Phone and Device Repair Technician to join our team at Samsung KX in King's Cross, London. The role covers the repair journey from booking in a device to completing Level 2 repairs with 100% functionality.

You will handle stock management, part orders, and real-time KPI tracking, while collaborating with a motivated team to deliver high-quality repairs and excellent customer service.