Level 2 IT Support Engineer: Network & Cloud Troubleshooter

ConSol Partners; Eastbourne; On-site; GBP 30,000 - 42,000; Full time

Job summary

ConSol Partners in the United Kingdom is seeking a Level 2 IT Support Engineer to maintain client IT infrastructure, diagnose complex hardware and software issues, and restore services.

You will provide network support for Meraki, Fortinet, Zyxel and Sonicwall in an MSP setting, escalate to 3rd line when needed, and contribute to change control and knowledge management.

The role emphasizes proactive monitoring and clear, professional communication with customers.

Qualifications

• Proficiency in diagnosing and resolving hardware and software issues on desktops, laptops, servers and network devices.
• Experience with Microsoft Azure, Intune and Defender.
• Familiarity with Windows, macOS and Linux/Unix environments.

Responsibilities

• Incident management: resolve incidents within SLAs.
• Problem management: identify recurring issues and root cause.
• Technical support across enterprise systems and applications.
• Change management to minimise disruption.
• Knowledge management: document solutions for the knowledge base.
• Service request fulfilment requiring higher expertise.
• Maintain clear customer communication about incidents and requests.
• Escalate to 3rd line or vendors with proper documentation.
• Conduct root cause analysis for major incidents.
• Performance monitoring to pre-empt issues.

Skills

Hardware/Software triage

Azure Intune Defender

Windows/macOS/Linux

Networking basics

Halo ITSM

PowerShell/Python

Active Directory admin

Job description

ConSol Partners in the United Kingdom is seeking a Level 2 IT Support Engineer to maintain client IT infrastructure, diagnose complex hardware and software issues, and restore services.

You will provide network support for Meraki, Fortinet, Zyxel and Sonicwall in an MSP setting, escalate to 3rd line when needed, and contribute to change control and knowledge management.

The role emphasizes proactive monitoring and clear, professional communication with customers.