Lettings Manager

believe housing; North East; Ibrido; GBP 57.000 - 69.000; Tempo pieno

Vantaggi offerti da questo lavoro

Healthcare scheme

Flexible working

33 days annual leave

Descrizione del lavoro

believe housing is seeking a Lettings Manager to lead the delivery of a company-wide lettings service for residential properties across the organisation. You will manage a team to ensure excellent performance and outstanding customer service in line with our values.

The role involves social and affordable lettings, collaboration with local authorities and partners, and developing policies to deliver high-quality, consistent services. Flexible working and on-site presence part of the week.

Competenze

• Experience leading lettings services
• Ability to work with partners and authorities
• Strong customer focus and service delivery

Mansioni

• Lead delivery of outstanding lettings service across the company.
• Manage social and affordable residential lettings and Housing register in Durham as part of DKO partnership.
• Collaborate with housing providers and local authorities to address housing needs.

Conoscenze

Leadership

Team management

Customer service

Descrizione del lavoro

We’re on the lookout for a Lettings Manager to join the believe housing team.

We believe in life without barriers, if you think you’d be great in the role, we want to hear from you. We’re interested in your skills, experience and personal values and we’re committed to being a supportive and inclusive employer.

A flexible approach that works for you

We’re a family‑friendly organisation, and we encourage everyone to ‘work the believe way’; keeping things simple, focusing on what matters and removing unnecessary tasks.

Your working arrangements will be flexible, based on the needs of the role, our customers and your preferences (agreed with your manager). Our offices are in Seaham and Bishop Auckland, and this role will require an on‑site presence for part of the week.

About the role

The Lettings Manager will lead and manage the delivery of a company-wide lettings service. Letting all residential properties, with a variety of tenures, across the company. Leading a team to deliver excellent performance and outstanding services direct to customers in line with the vision and values of the organisation.

Your responsibilities will include:

• Leading the delivery of an outstanding lettings service across the company, including the delivery of all social and affordable residential lettings, management of the Housing register in Durham as part of the Durham Key Options (DKO) partnership and work with local authorities outside of Durham letting properties in their areas.
• supporting the development and delivery of the company's place-based approach to regeneration including providing input into demand analysis and support for relocation of residents affected by redevelopment plans
• contributing to the development of policies and processes across the company to ensure that high-quality consistent services are delivered
• working in partnership with other housing providers and local authorities to address housing need.

What’s on offer?

Our people are our greatest strength, and we’re committed to helping you grow, stay curious, and thrive. At believe housing, we’ve created a supportive, inclusive culture where ideas are welcomed and development is encouraged.

Our customers are at the heart of everything we do, and we know that great experiences start with empowered colleagues. That’s why we offer a comprehensive range of benefits designed to support your wellbeing, motivate you, and help you do your best work.

We offer a competitive salary of £62,942 per annum and:

• up to 33 days annual leave, plus four volunteering days
• access to our healthcare scheme
• flexible working that supports your wellbeing
• a positive, inclusive culture where growth and development are genuinely encouraged.

We are a Disability Confident Employer. If you need any adjustments or support throughout the recruitment process, please let us know.

If you wish to find out more about this opportunity contact Michael Healy Assistant Director Housing Access and Support at [e-mail]