Lettings Assistant

Oasis Academy John Williams; West of England; On-site; GBP 15,000 - 16,000; Part time

Benefits offered by this job

Gym access

Defined benefit pension

On-site parking

Job summary

Oasis Academy John Williams is seeking a Lettings Assistant to support day-to-day lettings operations for community use of our sports facilities. You will assist with bookings, invoicing, room preparation and admin, ensuring a welcoming, safe environment for hirers and visitors.

The role emphasizes strong customer service, reliability and teamwork within a modern academy with extensive community engagement opportunities.

Qualifications

• Strong customer service and relationship skills.
• Excellent organisation and administrative abilities.
• Confident with IT systems including email and MS Office.
• Proactive, customer‑focused approach and team player.
• Ability to work independently and as part of a team.
• Flexible and adaptable in a busy environment.
• Commitment to safeguarding and promoting welfare of children and young people.

Responsibilities

• Provide exceptional customer service to hirers and visitors, in person and via phone/email.
• Manage bookings and lettings administration with accurate records and proper procedures.
• Raise invoices, monitor payments and support financial administration.
• Prepare rooms, sports facilities and equipment for use and restore afterwards.
• Maintain safe, secure and welcoming facilities with high presentation standards.
• Respond to customer queries and resolve issues professionally.
• Monitor condition of facilities and equipment and report maintenance issues.
• Collaborate with operations, facilities and admin teams to deliver excellent service.

Skills

Strong communication

Interpersonal skills

Organisational abilities

Administrative abilities

IT systems (email, MS Office, Excel)

Proactive customer‑focused

Teamwork

Flexible and adaptable

Safeguarding commitment

Tools

Microsoft Office

Excel

Job description

Lettings Assistant

Location: Oasis John Williams, Petherton Road, Hengrove, Bristol BS14 9BU

Start date: 02/11/2026 or as soon as possible

Contract Type: Permanent, Part Time, Term Time Only

Working Pattern: 25 hours per week, Mon - Fri, 16:30 - 21:30 (open to job share)

Salary: SCP 7-11 (FTE £26,403 - £28,142;Actual Salary £15,345 - £16,355 per annum)

Deadline: 15 October 2026 at 9am

We are actively seeking to fill this position as soon as possible and encourage interested candidates to submit their applications promptly. We reserve the right to interview and appoint before the closing date should we receive a strong field of high-quality applicants. We are seeking a friendly, organised and customer-focused Lettings Assistant to support the successful operation of our thriving community lettings programme.

Oasis Academy John Williams is a modern and exceptionally well‑maintained campus serving both our students and the wider community. Our facilities are used extensively by local sports clubs, community groups and partner organisations, making the academy a vibrant hub for the communities we serve.

Our campus has continued to evolve in recent years, with state‑of‑the‑art outdoor sports facilities, including a 3G AstroTurf pitch, tartan running strip, and brand‑new hardcourt netball, tennis and handball courts, complementing our existing sports hall, dance studio and fitness centre. These outstanding facilities attract a wide range of users and provide exciting opportunities to strengthen community engagement.

As a Lettings Assistant, you will play a key role in delivering an excellent experience for our customers and community users. Acting as a key point of contact, you will support the day‑to‑day operation of our lettings programme, ensuring bookings run smoothly and helping local clubs, organisations and community groups make the most of our outstanding facilities. Through your work, you will help maintain the high standards that make our academy a destination of choice for community use.

Your responsibilities will include:

• Providing exceptional customer service to hirers and visitors, both in person and through telephone and email enquiries.
• Managing bookings and lettings administration, maintaining accurate records and ensuring procedures are followed effectively.
• Raising invoices, monitoring payments and supporting accurate financial administration.
• Preparing rooms, sports facilities and equipment for use, ensuring all spaces are ready for community activities and restored afterwards.
• Maintaining safe, secure and welcoming facilities through effective site security, health and safety compliance, and high standards of presentation.
• Responding to customer queries and resolving issues professionally and efficiently.
• Monitoring the condition of facilities and equipment, reporting maintenance issues and supporting the upkeep of the site.
• Working collaboratively with colleagues across operations, facilities and administration teams to deliver an excellent service.

What you will bring

We are looking for someone who enjoys working with people and takes pride in providing exceptional customer service

You will have:

• Strong communication and interpersonal skills.
• Excellent organisational and administrative abilities.
• Confidence using IT systems, including email, Microsoft Office and Excel.
• A proactive and customer‑focused approach.
• The ability to work independently and as part of a team.
• A flexible and adaptable attitude in a busy environment.
• A commitment to maintaining safe, secure and welcoming facilities.
• A genuine enthusiasm for supporting community engagement.
• A commitment to safeguarding and promoting the welfare of children and young people.

Why join Oasis Academy John Williams?

This is an exciting opportunity to work in a modern academy environment with outstanding sports and community facilities. You will be at the forefront of developing and maintaining strong relationships with local organisations, clubs and community groups, ensuring our facilities continue to be widely used and valued.

If you enjoy working with people, providing excellent customer service and being part of a team that is passionate about community engagement, this role offers the opportunity to make a genuine impact while working in a welcoming and supportive academy.

Our offer to you

When you join the John Williams team, you'll benefit from:

• Access to outstanding sports and leisure facilities, including free use of the academy gym.
• A defined benefit pension scheme.
• On-site parking.
• The opportunity to play a key role in connecting the academy with the wider community and supporting community transformation.