Lettings Assistant

St Augustine Academy; Maidstone; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free on-site parking

Free use of academy fitness suite

Free eye tests for VDU users

Employee Assistance Programme (EAP)

Job summary

St Augustine Academy in Maidstone is seeking a Lettings Assistant to help keep the academy facilities safe, welcoming, and well-presented for community use outside of school hours. You will greet hirers, conduct facility viewings, inspections, and check-ins, and support with admin tasks and reporting safety issues.

The role offers flexible casual hours, free on-site parking, and access to the academy fitness suite. Previous customer service experience is helpful; training will be provided.

Qualifications

• Experience in customer service or hospitality is advantageous.
• The role involves administrative tasks and handling enquiries.

Responsibilities

• Welcoming hirers and visitors to the academy.
• Conducting viewings of academy facilities.
• Carrying out site inspections before and after lettings.
• Checking customers in and out of the academy.
• Preparing facilities for community use.
• Maintaining the cleanliness and presentation of the site.
• Responding to basic enquiries from existing and prospective hirers.
• Undertaking general administrative tasks to support the lettings function.
• Reporting any site, maintenance or health and safety concerns as appropriate.
• Supporting the Lettings Supervisor with the smooth operation of academy lettings.

Skills

Customer service

Hospitality

Administrative duties

Facilities awareness

Event support

Tools

Office software

Job description

As a Lettings Assistant, you will help ensure our academy facilities are available, safe and well-presented for community users outside of normal school hours. No two shifts are the same. Key duties will include:

• Welcoming hirers and visitors to the academy
• Conducting viewings of academy facilities
• Carrying out site inspections before and after lettings
• Checking customers in and out of the academy
• Preparing facilities for community use
• Maintaining the cleanliness and presentation of the site
• Responding to basic enquiries from existing and prospective hirers
• Undertaking general administrative tasks to support the lettings function
• Reporting any site, maintenance or health and safety concerns as appropriate
• Supporting the Lettings Supervisor with the smooth operation of academy lettings

Every shift helps generate valuable income that supports the academy while strengthening our links with the local community.

We are looking for someone who:

• Enjoys working with people and providing excellent customer service
• Has a confident, friendly and professional manner
• Communicates clearly and effectively
• Is organised, reliable and self-motivated
• Has good attention to detail
• Can work independently and make sensible decisions when required
• Is flexible and available to work evenings, weekends and school holidays
• Is committed to safeguarding and promoting the welfare of children and young people

Previous experience in customer service, hospitality, facilities, events, leisure, reception or administrative roles would be advantageous, although full training will be provided for the right candidate.

What We Offer

• Flexible casual hours to fit around your availability
• Free on-site parking
• Free use of the academy fitness suite
• Free eye tests for VDU users
• Access to a comprehensive Employee Assistance Programme (EAP) with 24-hour support
• Opportunities to develop customer service, facilities and administration skills
• Be part of a welcoming school community

Applicant Requirements

To comply with safeguarding guidelines, all applicants must fully complete the application form. This includes:

• Providing a full employment history from the time you left full-time education, with explanations for any gaps in employment.
• Detailing all relevant education and qualifications.

About our School

St Augustine Academy is a non-selective 11-16 school in Maidstone that is dedicated to fostering excellence in education. We pride ourselves on our supportive community, innovative teaching methods, and commitment to the personal development of both students and staff. Our Christian Ethos helps to make our school a thoughtful community and we are welcoming, positive and open to pupils and staff of all faiths and none. Our Academy has a calm purposeful atmosphere. We strive to broaden horizons and challenge our students to achieve their potential. We offer a rigorous academic curriculum alongside a strong behaviour policy. We are committed to continual CPD and a positive work-life balance for staff. We offer additional training days, support staff to complete additional qualifications and remove unnecessary workload. We are one of six Academies which make up the Woodard Academies Trust (WAT). WAT is part of the Woodard family of schools. Created by founder Nathaniel Woodard in 1848, Woodard is the largest group of independent Church of England schools in England and Wales. Woodard Academies Trust and Woodard Schools share a common ethos and vision: to inspire young people to make a difference. Our ethos reflects our deep commitment to delivering an outstanding education to the students we teach. We prioritise inclusion and value individuals, and excel in delivering pastoral care and personalised learning paths for our students. Our aim is to offer students not only a first-class education, but also to teach them life skills that will provide benefits beyond their time with us. We believe that our academies should enrich the communities they serve and play an active role in their development.

DBS Checks

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Amendment Order 1986 and, as such, it will be necessary for a Submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.