Voids Coordinator

Riverside; Greater London; On-site; GBP 31,000 - 38,000; Full time

Benefits offered by this job

Competitive pay

Pension

28 days holidays

Flexible working

Learning and development

Job summary

Riverside is seeking a Voids Coordinator in London to support the Property Services Programme with efficient administration, scheduling and compliance tasks. You will liaise with contractors, residents and internal teams to ensure timely repairs, accurate records and successful project delivery.

Offer includes a 35-hour week, permanent contract and a salary of £34,885.44 per annum. Benefits include pension, holidays, flexible working and ongoing development opportunities.

Qualifications

• Excellent IT skills and literacy.
• Excellent communication skills, both oral and written.
• Self-motivated, resilient, assertive and confident.
• Proven experience of excellent customer service skills.
• Excellent organisational skills.
• Letter writing skills.
• Minute taking skills.

Responsibilities

• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner.
• Work as part of a high performing team and ensure your actions are supportive of the team being successful.
• Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects.
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works and ensuring records are up to date.
• Managing Works in Progress (WIPs) and ensuring subcontractors submit paperwork for supervisor review and payment.
• Escalating issues to the surveyor/Head of Service and maintaining a first-time fix approach.

Skills

IT skills

Communication

Self-motivated

Customer service

Organisational skills

Letter writing

Minute taking

Job description

Job Description

Job Title: Voids Coordinator

Contract Type: Permanent

Salary: £34,885.44 per annum

Working Hours: 35 hours per week

Working Pattern: Monday to Friday

Location: Arlington, London

The difference you will make as a Voids Coordinator

The administration team provides support across the property services directorate and consists of the following main areas: scheduling, compliance contracts and teams supporting the heating, electric, asbestos, maintenance and responsive operations. This role is responsible for the provision of effective and efficient administration surrounding the repairs, services, compliance works and other technical projects.

About you

• Excellent IT skills and literacy
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills

Why Riverside?

At Riverside, we're a housing association with a difference - enhancing the everyday for all our customers. For 90 years, we've been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you'll enjoy:

• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits

Diversity and Inclusion at Riverside:

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Role Profile

• Responsible for an effective administration contribution to enable work to be carried out in a timely and compliant manner
• Work as part of a high performing team and ensure your actions are supportive of the team being successful
• Liaise with all relevant stakeholders and provide administrative support to the Operations Teams to ensuring the smooth running of the Property Services Programmes and Technical Projects
• Maintaining all tasks, including raising jobs, requisitions, follow on works, sub-contractor works. Ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
• Ensuring that the WIPs is worked on (Works in progress).
• Ensuring that subcontractors are completing jobs on time and they submit completed paperwork correctly ready for supervisor' review and contractor payment
• Escalate any operatives/ contractors' issues to the relevant surveyor/ Head of Service
• Ensuring you have the "first time fix" approach
• Phoning residents to ensure access is gained for works
• Assisting supervisors / surveyors
• Investigate complaints (informal and formal) and expressions of dissatisfaction with the service; respond to customers within our published service standards, both verbally and in writing.
• Responsible for answering calls and relaying information back to the customer/Call centre/complaints
• Maintaining the team inbox and the CRM cases and answering queries.
• Maintaining OOH inbox
• Maintaining the No Access jobs
• Maintaining the compliance inbox
• Maintaining the Bucket jobs
• Maintaining the Engineering inbox
• Liaising with Contractors
• Liaising with Contract Managers
• Updating Resident Via CRM system
• Responding to Customers by Telephone and documenting on all calls on CRM
• Updating the system with relevant information and create reports for analysis
• Other administrative duties to support Property Services and liaising with other departments where necessary.
• Will be cross trained to support service delivery as required
• Any other reasonable duties to support service delivery

Additional Information

• The Group has offices across the UK and on this basis, there may be the requirement to travel to other locations to effectively perform this role, albeit that regular support will be required to teams in Camden and Dartford
• The role will be exposed to sensitive information; therefore, the role holder is expected to maintain levels of confidentiality at all times.
• In order to fulfil the requirements of this role, you will be required to work flexibly during the hours of operation.
• The role holder is expected to be committed to equal opportunities and to promote non-discriminatory practices in all aspects of work undertaken.

Person specification

Knowledge, Skills and Experience

Essential

• Excellent IT skills and literacy
• Excellent communication skills, both oral and written
• Self-motivated, resilient, assertive and confident
• Proven experience of excellent customer service skills
• Excellent organisational skills
• Letter Writing skills
• Minute Taking skills

Desirable

• Ability to scrutinise data and provide recommendations
• Experience of working in the Housing/Property sector
• Aptitude for complex data analysis and report compilation

About Us

Riverside is one of the UK's leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment