Lettings Assistant

TN United Kingdom; Leicester; Hybrid; GBP 24,000 - 32,000; Full time

Job summary

An established industry player is seeking a Lettings Assistant to facilitate the lettings process and enhance customer experiences. This role is pivotal in ensuring smooth operations, legal compliance, and effective communication with applicants and local authorities. You will be part of a passionate team dedicated to making a difference in the community, where every day presents new opportunities to help individuals find their ideal homes. If you thrive in a dynamic environment and are committed to supporting others, this position is perfect for you.

Benefits

Health Cash Plans

26 Days Annual Leave

Flexible Bank Holidays

Car Leasing Scheme

Hybrid Working

Optional Nine-Day Fortnight

Qualifications

• Experience in a housing or customer service environment.
• Strong attention to detail and IT confidence, especially with Excel.

Responsibilities

• Support the end-to-end lettings process and manage applicant data.
• Provide advice on allocations and housing options.

Skills

Customer Service Experience

Communication Skills

Attention to Detail

IT Skills (Excel)

Understanding of Housing Allocations

Tools

Northgate System

Job description

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Are you all about getting people into homes and making it seamless, fair, and stress-free?

Do you care about helping people find the right place to live?
If you’ve got an eye for detail, a head for process, and a heart for helping people, you might be just who we’re looking for.
We’re after a Lettings Assistant who can keep things moving smoothly behind the scenes while delivering a great experience for our customers on the front line. This isn’t just an admin job it’s about creating safe, secure beginnings for people in our communities.

This isn’t your typical 9 to 5. This is a role where every day matters and so do you. You’ll be part of a team that’s passionate about people and proud of the impact we make together.

What’s in it for you

In addition to a competitive salary, we offer some brilliant benefits to support you in and out of work:

• Health cash plans
• 26 days’ annual leave (rising to 29 after 3 years), with the option to buy more
• Flexible Bank Holidays take them when it suits you
• Car leasing scheme
• Hybrid working about 23 days in the office once you're up to speed
• Optional nine-day fortnight compress your hours to suit your life

What you’ll be doing

This is a varied and rewarding role where you’ll:

• Support the end-to-end lettings process, making sure we meet our legal and local authority commitments
• Manage applicant data, offers, and shortlists, using systems like Northgate and Choice Based Lettings
• Prepare paperwork, respond to correspondence, and keep everything running smoothly
• Provide advice to customers and colleagues about allocations and housing options
• Work closely with local authorities, applicants, and internal teams to get people into the right homes
• Keep records accurate, spot data issues, and help us improve how we do things
• Handle customer enquiries and complaints professionally and with care
• Promote a positive, values-driven image of PA Housing at every touchpoint

We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert.

What we’re looking for

You’ll thrive in this role if you’re someone who enjoys keeping things organised while also working with people. Ideally, you’ll bring:

• Experience in a housing or customer service environment
• Great communication and interpersonal skills especially when things get tricky
• Strong attention to detail, accuracy, and IT confidence (Excel/spreadsheets especially)
• A good understanding of housing allocations, homelessness, and social housing principles
• Familiarity with lettings legislation, best practices, and the Northgate system (or similar)
• A willingness to learn, adapt, and support others as part of a wider team

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and we’re always looking for ways to do better. If that sounds like your kind of place, we’d love to hear from you.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email [emailprotected] - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

* please note this is a non contractual benefit and may be subject to change