Lettings & Admin Team Lead - Tenant Services

Saffron Housing Trust Limited; Long Stratton; On-site; GBP 27,000 - 36,000; Full time

Job summary

Saffron Housing Trust Limited is seeking a Business Support Team Leader to head the Operational Support administration team. You will supervise lettings and tenancy processes, drive accuracy and tenant-focused service, and work with colleagues across Housing and Lettings to deliver an exceptional tenant experience.

The role emphasises coaching, process improvement, and strong relationship-building with internal teams and external partners. DBS check is required.

Qualifications

• Experience supervising administrative teams.
• Strong organisational, leadership and communication skills.
• Keen eye for detail and a commitment to delivering excellent customer service.
• Confidence using IT systems and managing accurate records.
• Proactive mindset with a passion for continuous improvement.

Responsibilities

• Leading, motivating and supporting a team of Administrative Officers.
• Ensuring lettings and tenancy administration is delivered accurately, efficiently and compliantly.
• Monitoring workloads, quality standards and team performance.
• Coaching and developing colleagues to help them succeed.
• Identifying opportunities to improve processes and enhance the customer experience.
• Building strong relationships with internal teams and external partners.

Skills

Team leadership

Organisational skills

Communication skills

Proactive mindset

Tools

IT systems

Job description

Saffron Housing Trust Limited is seeking a Business Support Team Leader to head the Operational Support administration team. You will supervise lettings and tenancy processes, drive accuracy and tenant-focused service, and work with colleagues across Housing and Lettings to deliver an exceptional tenant experience.

The role emphasises coaching, process improvement, and strong relationship-building with internal teams and external partners. DBS check is required.