Lending Support Administrator – London

Asset Finance International Limited; London; On-site; GBP 32,000 - 37,000; Full time

Job summary

A leading bank in central London seeks a Lending Support Administrator to enhance its digital banking operations. The successful candidate will provide exceptional customer service, ensure compliance with KYC regulations, and foster a collaborative team environment. This role offers an attractive salary, bonus, and benefits.

Benefits

Bonus

Benefits package

Qualifications

• Knowledge of KYC and CDD regulations essential.
• Strong customer service skills are required.
• Ability to train and direct others in processes.

Responsibilities

• Support administration of digital banking Mortgage customers.
• Authorize work via 'four-eye' checking.
• Act as point of contact for customer enquiries.

Skills

Proficiency in Word

Proficiency in Excel

Customer Service

Process Improvement

Job description

£32,000 to £37,000 plus bonus and benefits.

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit a Lending Support Administrator to join their growing team.

The successful candidate will support the administration of the digital banking Mortgage customers. As a Lending Support Administrator you will be expected to not only act upon customer requests but to support the wider team by being a subject matter expert in our processes and a role model in customer service. The successful candidate will be responsible for;

• Authorise work via ‘four-eye’ checking across all processes
• Record and rectify any errors found whilst checking, ensuring feedback is given, identifying any root causes
• Train, provide direction and enforce policy to help team achieve department goals
• Role model customer service by dealing with enquiries and queries from customers in a timely and efficient manner
• Ensure Customer Due Diligence (KYC/KYB) is adhered to on all new account opening including Pensions, Trusts, Business and Charity accounts
• Point of contact for the wider team on customer enquiries in relation to the products and processes.
• Recommend improvements in business processes
• A high degree of flexibility is required as priorities will change depending on volumes of work and staffing levels available within the department

You will need to be proficient in Word and Excel as well as having knowledge of KYC and CDD and ISA regulations.

Contact: In the first instance, please send your CV in confidence to Lucy Davies at [e-mail]

Excellent salary, bonus and benefits. Job description Job Title:Broker Manager Reference:K3461 Location:UK – Midlands (Remote) Salary:Excellent + Attractive Bonus +…

£60,000 – £70,000 plus excellent bonus and benefits. Job description Job Title:Business Development Director – Vendor & Direct (Transportation &…

Salary to £60,000 plus potential to earn up to 75% of base salary in bonus plus company car and excellent…