Lending Servicing Specialist

Metro Bank Plc; Greater London; Hybrid; GBP 28,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Discretionary annual bonus

Healthcare

Pension scheme

Life assurance

Colleague discounts

Hybrid working

Job summary

Metro Bank Plc in the United Kingdom is seeking a detail‑driven back‑office banking specialist to join our loan operations team. You will accurately book loans, service the loan book, and manage drawdowns, limits, and related fees.

The role emphasizes collaboration across teams, data accuracy, and delivering reliable documentation while benefiting from hybrid working and a supportive, people‑first culture. We offer a competitive salary, discretionary annual bonus, and a wide range of benefits

Qualifications

• Knowledge of back-office processes in a bank or building society and how they interact with other teams.
• Understanding of lending products such as loans, overdrafts and credit cards.
• Worked in a store/branch for a bank or building society.
• Experience in banking back-office data entry and platform use.

Responsibilities

• Accurately book corporate, commercial and small business loans onto the banking platform.
• Service and maintain the loan book through the loan term, including overpayments and product switches.
• Disburse funds for mortgage drawdowns and mark limits for overdrafts and cards.
• Reconcile residential mortgage fees and arrange payments to suppliers.
• Handle servicing queries arising from loan booking and limit marking.
• Investigate and manage reconciliation queries on lending accounts and fee receipts.
• Produce loan statements, settlement figures, redemption statements and certificates of interest.
• Prepare documentation to release bank security and update security records.

Skills

Back-office banking

Lending products knowledge

Loan booking experience

Data entry accuracy

Branch/store experience

Job description

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

• Accurately book all corporate and commercial, and small business loans onto our banking platform.
• Service and maintain our loan book throughout the duration of the loan term, such as overpayments, rate changes, fee taking, and product switches.
• Disburse funds for residential mortgage drawdowns, mark limits for overdrafts and credit cards.
• Reconcile residential mortgage fees and arrange payment for the bank’s supplier network.
• Handle servicing queries which arise as part of the process of loan booking and marking limits.
• Investigate and manage reconciliation queries on lending accounts and fee receipts.
• Produce loan account statements, settlement figures, redemption statements and certificates of interest.
• Produce documentation to facilitate the release of the bank’s security and update the bank’s security records as appropriate.

And… we are a bank, so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank, and have the courage to call out any concerns.

• Knowledge of the processes and operations of a back-office function in a bank or building society, and how these interact with other teams/stakeholders and their processes.
• Understanding of banking back-office processes, e.g., data inputs and in particular keying into a banking platform.
• Understanding of lending products such as loans, overdrafts and credit cards.
• Worked in a Store/branch for a bank or building society.
• Experience working in a Store/branch for a bank or building society is desirable.

Our promise to you…

• We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role!
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Good luck!