Lending Product Manager

EA Change Ltd; West Midlands; On-site; GBP 68,000 - 83,000; Full time

Job summary

EA Change Ltd in the Midlands is seeking an experienced Lending Product Manager to shape and develop its proprietary lending platform. You will focus on the post-completion servicing journey, turning complex manual processes into scalable digital solutions that benefit customers and internal teams.

Lead the product strategy and roadmap for Lending Servicing, collaborating with Engineering, Design and Data to discover, build and deploy improvements that simplify payments, account changes,

Qualifications

• Experience in product management within banking, lending, mortgages or fintech.
• Experience owning products or journeys from discovery through delivery.
• Track record of turning complex servicing processes into scalable digital solutions.
• Strong customer focus with presentation and stakeholder skills.
• Experience in SME/Fintech or Challenger Banking environments is a plus.

Responsibilities

• Own the product strategy and roadmap for Lending Servicing.
• Identify opportunities to simplify, digitise and automate servicing processes.
• Work with Engineering, Design and Data teams through discovery, development, testing and implementation.

Skills

Product Management

Lending/Banking

Discovery to Delivery

Servicing Workflows

Stakeholder Engagement

SME/Fintech Experience

Job description

Role: Lending Product Manager

Start: ASAP

Location: Midlands

Salary: £75k+ benefits

We are supporting a modern, technology-led specialist mortgage lender looking for an experienced Product Manager to shape and develop its proprietary lending platform.

This role will focus on the post-completion servicing journey, improving how customers and internal teams manage loans throughout their lifecycle. You will turn complex, manual processes into simple controlled and scalable digital solutions.

Key Responsibilities:

• Own the product strategy and roadmap for Lending Servicing
• Identify opportunities to simplify, digitise and automate servicing processes.
• Work with Engineering, Design and Data teams through discovery, development, testing and implementation

Key Skills

• A strong track record in Product Management within banking, lending, mortgages or fintech
• Experience owning products or customer journeys from discovery through to delivery
• Previous experience of improving complex operational or servicing processes and have built servicing technology turning manual processes into scalable digital solutions
• Extremely customer focused with strong presentation and stakeholder engagement skills
• Previous experience of working within SME/Fintech or Challenger Banking environment will be well received

We are especially interested in candidates who have developed functionality within a lending or core banking platform to support customers after mortgage completion, this could include:

• Payments and direct debits
• Account and customer-detail changes
• Statements and loan amendments
• Maturities and redemptions
• Arrears and collections
• Internal workflows, approvals and case management

If you have helped build the technology that servicing teams use and not simply worked within a servicing operation - we would be keen to hear from you.