Leisure Team Member

Harrison Holidays; Sefton; On-site; GBP 18,000 - 24,000; Full time

Job summary

Harrison Holidays in the United Kingdom is seeking a Leisure Team Member to deliver outstanding customer service while keeping pool and gym areas safe, clean and welcoming for holiday-home owners and guests. You will assist with daily pool operations, water quality checks, gym guidance, bookings and guest inquiries, and you will respond to incidents following defined protocols.

The role emphasises teamwork, safety training, and maintaining high standards across facilities, contributing to a

Responsibilities

• Monitor pool areas for safety and adherence to facility rules.
• Assist with pool maintenance tasks, including water quality checks, cleaning, and equipment setup.
• Respond promptly to any pool-related incidents or emergencies and follow established protocols.
• Provide assistance to guests using the gym, answering questions, and offering guidance on equipment usage.
• Assist in maintaining a clean and organized gym environment, including equipment sanitisation and storage.
• Greet and assist guests, ensuring a positive and friendly experience.
• Process reservations, cancellations for the facilities.
• Address inquiries, resolve concerns, and provide information requested.
• Enforce safety regulations and respond promptly to emergencies, following established procedures.
• Stay current on first aid and CPR certifications, applying knowledge as needed.
• Conduct regular inspections of the pool and gym areas, reporting any maintenance or repair needs.
• Collaborate with other departments to address cleanliness and functionality concerns.
• Work closely with other leisure team members and supervisors to ensure seamless facility operations.
• Participate in team meetings and training sessions as required.
• Any other duties as necessary to meet the needs of the Company.
• Promote and maintain a safe working culture across the park at all times
• Ensure compliance with all company health and safety policies and procedures
• Demonstrate and enforce safe working practices
• Ensure appropriate use of personal protective equipment (PPE) where required
• Report and manage all accidents, incidents, hazards, and near misses promptly
• Maintain a safe, clean, and well-organised working environment
• As an employer, we are committed to providing a supportive, fair and well-structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.
• COMPANY NAME: Harrison Holidays
• KEY POINTS: Customer service, pool/gym upkeep, safety protocols

Job description

As a Leisure Team Member, you will contribute to the overall success of the facilities by providing exceptional customer service and ensuring a safe, clean, and enjoyable environment for our holiday-home owners and guests. Your responsibilities will involve assisting with the day-to-day operations of the pool and gym areas, engaging with patrons, and maintaining high standards of service.

Pool Operations

• Monitor pool areas to ensure safety and adherence to facility rules.
• Assist with pool maintenance tasks, including water quality checks, cleaning, and equipment setup.
• Respond promptly to any pool-related incidents or emergencies and follow established protocols.

Gym Assistance

• Provide assistance to guests using the gym, answering questions, and offering guidance on equipment usage.
• Assist in maintaining a clean and organized gym environment, including equipment sanitisation and storage.

Customer Service

• Greet and assist guests, ensuring a positive and friendly experience.
• Process reservations, cancellations for the facilities.
• Address inquiries, resolve concerns, and provide information requested.

Safety and Emergency Response

• Enforce safety regulations and respond promptly to emergencies, following established procedures.
• Stay current on first aid and CPR certifications, applying knowledge as needed.

Facility Maintenance

• Conduct regular inspections of the pool and gym areas, reporting any maintenance or repair needs.
• Collaborate with other departments to address cleanliness and functionality concerns.

Team Collaboration

• Work closely with other leisure team members and supervisors to ensure seamless facility operations.
• Participate in team meetings and training sessions as required.
• Any other duties as necessary to meet the needs of the Company.

Health and Safety

• Promote and maintain a safe working culture across the park at all times
• Ensure compliance with all company health and safety policies and procedures
• Demonstrate and enforce safe working practices
• Ensure appropriate use of personal protective equipment (PPE) where required
• Report and manage all accidents, incidents, hazards, and near misses promptly
• Maintain a safe, clean, and well-organised working environment

Our Values

As an employer, we are committed to providing a supportive, fair and well-structured working environment. Our approach is shaped by our core values of Family, Sustainability, Integrity and Quality, and we reflect these in the way we support both the people we employ and the families we work with.

Family

We aim to create a respectful and welcoming atmosphere where our team members feel valued and included. We believe in loyalty, continuity and working together to ensure the best possible experience for the children and families we support.

Sustainability

We are mindful of our impact on the community and the environment. We work responsibly and encourage efficient use of resources, with a focus on creating long-term, positive outcomes for families and our wider surroundings.

Integrity

We are committed to transparency and honesty in all aspects of employment. We build trust through clear communication, doing what we say we will do, and maintaining professional, reliable working relationships.

Quality

We strive for high standards in the support we provide. We focus on doing the basics well, consistently, and are committed to providing the best possible experience for the child, the family and our staff. We invest in good training, safe practices and a positive culture where everyone can do their best work.