Leisure Operations Assistant

Swim Sports Company Ltd; Kirklees; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Fully funded training

Extra day off for birthday

Instant earned wage access

Staff discounts on lessons

Recognition rewards and ongoing development

Job summary

Swim Sports Company Ltd in Kirklees is seeking an enthusiastic support staff member to ensure a clean, safe, and welcoming environment for swimmers. Responsibilities include providing exceptional customer service, maintaining hygiene standards, and offering first aid when necessary. Ideal candidates will possess a passion for swimming and strong communication skills. Full training for qualifications can be provided, with opportunities for career development within a passionate company founded by Olympians.

Qualifications

• A positive attitude and willingness to learn.
• Commitment to high teaching and safety standards.
• Experience working with children in a leisure environment.

Responsibilities

• Provide outstanding customer care, welcoming families and engaging with parents.
• Maintain high standards of hygiene and cleanliness at site.
• Communicate confidently with customers, resolving their queries.

Skills

Communication skills

Customer care

First aid response

Swimming ability

Passion for swimming

Education

Water rescue or lifesaving qualification

First Aid qualifications

Job description

The Role

In this role, you shall provide support at the venues to ensure our customers receive a first-class; clean, warm and safe experience for the entirety of every visit.

You’ll bring energy and personality to every shift, while maintaining the highest hygiene, safety and customer service standards ensuring every swimmer and parent enjoys a first-class experience.

What You’ll Do

• Provide outstanding customer care, welcoming families, engaging with parents, and ensuring every swimmer feels supported.
• Maintain the highest standard of hygiene and cleanliness at site to ensure a safe, clean and warm operating environment.
• Communicate confidently with existing and new customers, always delivering on-site resolutions to their queries and needs.
• Be a pioneer for the brand with a clear passion for its aims and values.
• Support all attendees at site with efficient and effective first aid response in appropriate situations.
• Provide poolside supervisory duties during the operating of lessons.
• Work collaboratively with fellow team members to maintain our high standards.
• Attend training and team meetings to stay current and continuously improve.
• If you are located close to other swim@ and swim! venues there is an opportunity to work across multiple locations.

About you

• A friendly, engaging personality with great communication skills.
• Passion for swimming, sport and inspiring young people.
• Friendly, confident communicator who connects easily with children and parents.
• Strong focus on quality, safety, and consistency in every customer visit.
• Positive attitude, reliability, and genuine care for every swimmer’s journey.
• Flexibility to work evenings and weekends.
• Able to swim to a reasonable standard, with confidence in water and submerge to 2m depth.

Qualifications & Experience

Essential:

• A positive attitude and willingness to learn.
• Commitment to high teaching and safety standards.

Desirable:

• Water rescue or lifesaving qualification (STA Safety Award, L3 Lifeguard or RLSS NRASTC or NPLQ).
• First Aids Qualifications and/or experience.
• Experience working with children in a leisure environment.

Full training and qualifications can be provided for the right people; we recruit on character and potential.

Why Join Us

• Competitive pay and employment stability.
• Fully funded training and qualifications.
• Extra day off for your birthday!
• Instant earned wage access, save as you earn and discount vouchers.
• Bright, modern uniform and facilities designed for fun and safety.
• Staff discounts on lessons for family and friends.
• Monthly team training and collaboration sessions.
• Recognition rewards, events, and ongoing development from industry leaders.
• Clear career pathways to Teacher to Team Leader, Tutor, or Manager.
• Be part of a business founded by Olympians with standards, passion, and purpose at its heart.