Leisure & Spa Manager: Lead Team, Elevate Guest Experience

Aluminiosteverga; United Kingdom; Remote; GBP 38,000 - 54,000; Full time

Benefits offered by this job

Tips included

33 days annual leave

Training opportunities

Bike to work scheme

Bus fare discounts

Retail discounts

Career advancement

Hotel discounts up to 50%

Wages on demand

Employee Assistance Programme

Job summary

Surya Hotels Hog’s Back Hotel is seeking a Leisure and Spa Manager to lead the Leisure Club and Spa, ensuring facilities (gym, pool, sauna, steam and treatment rooms) are maintained and guest satisfaction is achieved.

The role requires 2+ years in Hospitality/Leisure management with relevant qualifications and a strong focus on service excellence and revenue growth. Exciting time to join our expanding group.

Qualifications

• Minimum 2 years hospitality and Leisure management experience.
• Lifeguard qualification, First Aid Qualification, Pool Responder and Pool Plant Qualification is highly advantageous.
• NVQLevel 3 or YMCA Gym Instructor qualifications.
• Excellentwritten and verbal communication and customer service skills.

Responsibilities

• To manage Leisure operations, classes and rotating to ensure Guest servicelevels are maintained and facilities available at all opening times.
• Leadership and development of your Team, including instructors, contractors andtherapists.
• Ensure the rota is arranged to meet the needs of the Business and diary plans.
• To anticipate guests’ needs wherever possible and promote to them within theHotel enhancing guest satisfaction.
• To communicate and share knowledge with other Hotel departments.
• To positively approach all sales opportunities in order to maximize club andHotel revenue to meet and exceed budgeted targets.

Skills

Leisure management

Hospitality management

Team leadership

Customer service

Communication skills

Education

NVQ Level 3 or YMCA Gym Instructor

Lifeguard qualification

First Aid qualification

Pool Responder

Pool Plant Qualification

Job description

Surya Hotels Hog’s Back Hotel is seeking a Leisure and Spa Manager to lead the Leisure Club and Spa, ensuring facilities (gym, pool, sauna, steam and treatment rooms) are maintained and guest satisfaction is achieved.

The role requires 2+ years in Hospitality/Leisure management with relevant qualifications and a strong focus on service excellence and revenue growth. Exciting time to join our expanding group.