Leisure Receptionist

Village Hotels; Elstree; On-site; GBP 20,000 - 28,000; Full time

Job summary

An established industry player is seeking a Leisure Receptionist to create memorable experiences for members and guests. This role is all about delivering exceptional customer service, greeting visitors, and ensuring their needs are met. If you have a friendly personality and a passion for leisure and fitness, this opportunity offers a vibrant work environment with excellent benefits, including health and wellness memberships, discounts, and flexible working hours. Join a team that values individuality and fun while making a positive impact on the community.

Benefits

Complimentary Health and Wellness Membership

Discount on Overnight Stays

50% Discount on Food and Drink

30% Discount at Starbucks

Excellent Training and Development

Mental Health Support

Flexible Working Hours

Employee Assistance Programme

Birthday Off Guaranteed

Company Pension and Life Insurance

Qualifications

• Ability to interact with diverse individuals using effective communication.
• Passion for leisure and fitness, ensuring a great customer experience.

Responsibilities

• Greet members and guests, providing top-notch customer service.
• Handle bookings, resolve queries, and ensure member satisfaction.

Skills

Customer Service

Communication

Sales Techniques

Teamwork

Education

High School Diploma

Job description

Our Leisure Receptionist gives the very first impression of our Village experience. So no pressure, but your greeting sets the standard for the service our members and guests will receive from then on in. Let’s make it one to remember!

With a friendly personality and a ‘can do’ attitude, you’ll greet members and guests on arrival and be the first point of call by phone. You’ll thrive on ensuring top-notch customer service, ensuring our members have everything they need and that inquiries are dealt with effectively.

You love a chat, and you understand what makes a great customer experience, so you’ll get to know our members and ensure they make the most of what Village life has to offer.

On a day-to-day basis, expect to be meeting, greeting, taking bookings to introduce new people to the club, resolving queries, and keeping our members happy.

You’re not a receptionist… you’re a Creator of Happiness!

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and enjoy benefits such as:

• Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
• Discount on all overnight stays at Village Hotels, starting from £35 with a friend and including breakfast.
• Friends and Family discounted stays from £49, including breakfast.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill.
• 30% discount on and off shift in our Village Hotel Starbucks stores.
• Excellent training and development through our Rising Stars and Talent Academy programmes.
• Engaging training via our Mobile Gaming platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• Well-being and Healthcare benefits, including monthly programmes to support mental health.
• Mental health first aiders and up to 2 mental health days annually.
• Financial wellbeing support and salary drawdown via Wagestream.
• Access to our Employee Assistance Programme for support and counselling.
• Flexible working hours.
• A fun, supportive, and inclusive work environment with team events.
• Reward and Recognition schemes, anniversary rewards, and more.
• Electric car salary sacrifice scheme.
• Birthday off guaranteed.
• Discounted Health Cash plan and Sick pay Insurance.
• Celebration events and community involvement.
• Enhanced maternity and paternity benefits.
• Company Pension, Life Insurance, and additional benefits.

What we need from you…

• A natural ability to interact with all types of people, using effective selling techniques and a belief in sales through service.
• A passion for leisure, fitness, and customer service.
• An ability to understand individual needs and tailor your service and communication accordingly.
• A drive to achieve and exceed targets.
• A team mentality, forming great relationships within leisure and other departments.

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!