Leisure Operations Team Leader

Village Hotels; Portsmouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leisure services company in Portsmouth is seeking a Leisure Team Leader to manage club operations and enhance member satisfaction. You will lead a passionate team, ensuring a motivational and rewarding environment. This role offers flexible hours, a full leisure club membership, and various additional benefits. Ideal candidates will have a background in leisure operations, strong customer service skills, and a dedication to fitness and team development.

Benefits

Complimentary leisure club membership

50% discount on food and drink

Employee Discount on stays

Flexible working hours

Development opportunities

Monthly well-being programme

Qualifications

• Experience in leisure operations and a passion for fitness.
• Ability to motivate and develop team members.
• Strong organisational skills to manage various tasks.

Responsibilities

• Ensure smooth operations of the Leisure Club.
• Maintain high levels of member satisfaction.
• Drive customer excellence through service and training.

Skills

Leadership

Customer service

Multi-tasking

Coaching

Attention to detail

Job description

Leisure Team Leader

Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you’ll keep our clubs running like a well‑oiled machine.

It’s your job to keep both our members happy, through efficient process and a dedication to customer excellence. Plus our team of fitness fanatical crew, to ensure you’re getting the very best out of the people around you.

A natural leader, you’ll understand what makes a workplace great, and motivate your teams to push boundaries, through killer customer service, seamless operations and a passion for all things fitness.

You’re super organised, so you’ll have no problem multi‑tasking to ensure all key areas are tackled, from managing the poolside to coaching members on the gym floor.

You have a passion for helping others perform to their maximum potential, whether that’s a member hell bent on smashing their goals or a team member keen to carve out a solid career in the fast paced fitness industry. They’ve got your back.

And we’ve got yours. Ready?

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits

• such as…

Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.

Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing

50% discount on Food and Drink purchased on or off shift at any Village Hotel

Exciting training platform with gamified learning

Discounts and cashback offers on many High Street Brands

A range of Well‑being and Healthcare benefits

Financial wellbeing support via Salary Finance

Employee Assistance Programme

Flexible working hours

A fun, supportive and inclusive work environment with loads of Development opportunities

Regular team events with our BIG People days monthly

Excellent Reward and Recognition Incentive schemes

Monthly well‑being programme for all employees to support your mental health

Anniversary rewards for key milestones of service

Holiday Purchase scheme

Birthday day off

Electric car salary sacrifice scheme

T&C’s apply based on your contract

But what we need from you

• Own it
• A passion for leisure and fitness
• Good knowledge and experience of leisure operations
• Attention to detail and a drive to ensure that the highest levels of member experience are consistently delivered
• Motivational and passionate about developing others

Please note - All offers are subject to a successful DBS check in this role.

Come and be part of something new & something special - Work, Grow & Play the Village Way!