Leisure Operations Assistant

We Are Swim; Mansfield; On-site; GBP 20,000 - 30,000; Part time

Job summary

Join a dynamic and passionate team dedicated to transforming lives through swimming! This role offers the chance to supervise and engage with young swimmers, ensuring safety and delivering exceptional customer service. With opportunities for personal development and qualifications in swimming teaching, you'll be part of a vibrant community making a real difference. Enjoy a colorful work environment, employee recognition, and numerous training opportunities. If you're energetic and committed to helping others, this is the perfect opportunity for you!

Benefits

Birthday Off

Discount on Swimming Lessons

Employee Recognition Scheme

Monthly Staff Training

Employee Assistance Programme

Qualifications

• Excellent communication and interpersonal skills are essential.
• Customer service focus with a commitment to quality standards.

Responsibilities

• Supervise swimming lessons ensuring safety and customer care.
• Maintain high standards of cleanliness and safety in the facility.

Skills

Communication Skills

Customer Service

Lifeguard Duties

Teamwork

Swimming Ability

Education

Lifeguard Certification

First Aid Certification

Job description

Our Olympians need you!

How would you like to work with swim! - The UK's leading premium Learn to Swim experience.

We are looking for engaging and inspiring individuals to work as leisure operations assistants and join our industry leading swimming team, delivered at centres across the UK.

Your primary role will be to supervise the safety of our swimming lesson provision, delivering lifesaving and first aid provision and excellent standards of customer experience and premium facilities and changing lives through giving every child opportunity to learn to swim.

As part of your role, you will supervise the pool and support the teaching team, use technology to support and engage customers as well as working as part of a team to deliver a premium experience. This will include customer engagement, attending training and team meetings to share best practice and learn from each other.

This role is for weekday evening and weekend hours. We operate lessons from 1.00 - 8.30pm Weekdays and 8.00 - 7pm Weekends

If you share our passion for changing lives through learning to swim and want to make a difference both in and out of the water, then this is a rare opportunity to join a fast growing, industry leading company. With amazing development opportunities to to progress and work towards qualifications in swimming teaching to children, babies, adults and progress into team leader, mentors, tutors, assistant managers and more!

Full training and qualification can be provided, we recruit on character and personality - so change your life and get in touch today!

Duties

• To provide lifeguard duties for learn to swim lessons for 0-11 year olds, ranging from non-swimmers to competent swimmers
• Deliver exceptional customer care to every swimmer and family member in and out of the water
• Ensure the safe provision of all equipment usage, storage, cleaning and maintenance
• Complete and record electronically all relevant health and safety checks as assigned on a daily, weekly and monthly basis by theswim!manager
• To help maintain the facility to a high standard at all times by ensuring the centre is clean and safe for all users and staff
• Demonstrate a commitment to personal development through training, observation and feedback on performance to ensure high standards of delivery
• Be a positive role model for young people encouraging them to reach their full swimming potential
• Deliver theswim!experience to include servicing customer enquires, showing potential customers round the centre, driving memberships and attending regular training with theswim!team to share best practise to ensure high standards of delivery are maintained
• Give out award badges and certificates to celebrate swimmer's achievements
• To abide by a code of conduct and carry out duties in accordance with allswim!policies, including equal opportunities, safeguarding children, health and safety at work, operational procedures etc. (training provided)

Person Specification

• Fully funded training and qualifications provided (existing qualifcations are a bonus!)
• Excellent communication and interpersonal skills
• Customer service focused, demonstrates a determined and committed approach to quality of standards and cleanliness
• Perseverance and patience to encourage and put people at ease
• Energietic, passionate and hard working personality
• Ambition for changing children's lives and making a difference
• Reasonable swimming ability
• Able to work in an active, energetic sporting environment

Employee Benefits

• Birthday off
• Bright and colourful work kit
• Discount on swimming lessons for family and friends
• Employee recognition scheme, rewards and team events
• Monthly staff training and collaboration
• Multiple Training and qualification opportunities
• Employee assistance programme