Leisure Membership Advisor - Basingstoke

Village Hotels; Basingstoke; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Health & wellness membership

Staff hotel discounts

Friends & family discounts

Flexible working hours

Training & development

Pension scheme

Birthday off

Job summary

Village Hotels in Basingstoke is seeking a Leisure Membership Advisor to engage prospects, present our facilities, and match needs to available services. You will conduct tours, explain membership options, and highlight products to help members achieve fitness goals.

The role rewards a vibrant, service-driven approach with uncapped commission and an OTE of around £4,800 annually, plus a base package discussed at venue.

Qualifications

• Ability to interact with all types of people using effective selling techniques.
• Passion for leisure, fitness and customer service.
• Ability to understand member needs and tailor service and communication.

Responsibilities

• Meet potential new members by phone or in person and give a club tour.
• Match member needs to facilities and advise on products and services.
• Assist in achieving and exceeding sales targets through service.
• Build relationships with members and departments to deliver great experiences.

Skills

Interpersonal skills

Sales through service

Customer service

Communication

Target achievement

Job description

Leisure Membership Advisor - Basingstoke

Employer: Village Hotels

Location: Basingstoke, Hampshire

Salary: Discussed at venue OTE, plus commission

Closing date: 28 Oct 2026

Sector: Financial & Support jobs, Membership Administrator, Retail jobs, Sales & Marketing jobs, Membership Advisor, Retail Advisor

Job Type: Full Time

Job Details

The first step on the road to fitness, is making the decision to get started.

Joining a gym is a little like dating. You want to know what you're committing to, whether you have the time to fit it into your busy social schedule, and that the relationship offers you what you're dreaming of.

So, as Membership Advisor, it's your job to ensure a perfect match.

You’ll bring that vibrant personality and oh-so-loveable nature to showcase our facilities to potential new members. You’ll get to know what they’re looking for, what they hope to achieve and demonstrate how Village Gym is their match made in heaven.

You love meeting new people, so you’ll enjoy getting to know potential new members, by phone, or in person when you give them a grand tour of the club.

You’ll match their individual needs to the facilities we have on offer, to ensure their fitness journey gets off to a great start. Plus, advise on additional products and services to help them smash those fitness goals.

Work, Grow, Play! Here at Village Hotel Club we are all about embracing personality, individualism and fun. Forget stuffy hotels built around formality, pomp and ceremony. We create lively, modern spaces for our guests to work, eat, relax, play and exercise. With hotels and leisure clubs Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that puts us head and shoulders above the competition.

Join us and we can offer you benefits

• Complimentary Health and Wellness Membership at your home Club for you and a family member/ friend worth 1,500 a year.
• Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from 35 with a friend and even grab an excellent breakfast.
• Friends and Family discounted stays from 49 including breakfast
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill
• 30% discount on and off shift in our Village Hotel Starbucks stores
• Excellent training and development including our Rising Stars and Talent Academy programmes
• A much more exciting way to train across several areas in the hotels, utilising our exciting Mobile Gaming training platform.
• Discounts and cashback offers on many High Street Brands and Supermarkets.
• A range of Well-being and Healthcare benefits and monthly well-being programmes for all employees to support your mental health
• Putting your Mental Wellbeing first with Mental Health first aiders and up to 2 mental health days to utilise annually.
• Financial wellbeing support and salary drawdown via Wagestream
• Access to our Employee Assistance Programme, offering support and counselling
• Flexible working hours
• A fun, supportive and inclusive work environment with regular team events
• Excellent Reward and Recognition Incentive schemes
• Anniversary rewards for key milestones of service
• Electric car salary sacrifice scheme
• Have your birthday off guaranteed
• Discounted Health Cash plan and Sick pay Insurance.
• A host of BIG People Days to celebrate, reward and recognise our wonderful employees and their local communities.
• Enhanced maternity and paternity benefits and pay
• Company Pension scheme
• Life Insurance

T&Cs apply based on your contract

But what we need from you...

• A natural ability to interact with all types of people, use the effective selling techniques and a belief in sales through service
• A passion for leisure, fitness and customer service
• An ability to understand the individual needs and wants of our members and tailor your service and communication around them
• A drive to achieve and exceed targets
• A team mentality, forming great relationships within leisure and other departments

Come and be part of something new & something special - Work, Grow & Play the Village Way!

This role is offered with uncapped commission, realistic OTE of an additional 4,800 per annum

Company

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