Leisure Club Receptionist

TN United Kingdom; Forty Green; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a Leisure Receptionist to enhance guest experiences at their venues. In this role, you will be the first point of contact, ensuring a warm and welcoming environment for all visitors. Your responsibilities will include managing memberships, handling transactions, and providing exceptional customer service. This position requires strong communication and interpersonal skills, along with the ability to adapt to various situations. If you thrive in a dynamic environment and enjoy making a positive impact on guests, this opportunity is perfect for you.

Qualifications

• Strong communication skills across various channels.
• Excellent customer service skills to ensure a memorable experience.

Responsibilities

• Create a memorable experience for guests from entry.
• Manage memberships, payments, and inquiries professionally.

Skills

Communication Skills

Customer Service Skills

Time Management

Interpersonal Skills

Attention to Detail

Flexibility and Adaptability

Job description

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About Cairn Group

At Cairn Group, we're ambitious. With a varied and extensive UK portfolio of hotels, bars, and restaurants, we're focused on continual growth and are in it for the long haul. We are a family-owned business with family values at our core, supported by a growing team and multiple sites across the UK.

About the Role

As a Leisure Receptionist, you will create a genuinely memorable experience for our guests from the moment they enter our venues. You will handle transactions, anticipate guest needs, and foster a warm atmosphere that encourages repeat visits.

You will provide a welcoming and professional environment for members, hotel guests, and visitors. Your responsibilities include ensuring accurate access tracking, managing memberships, new enrollments, payments, and renewals, and serving as the first point of contact for inquiries and questions.

About You

• Strong communication skills across various channels
• Excellent interpersonal and customer service skills to ensure a seamless, memorable experience and proactively resolve challenges
• Flexibility and adaptability, with the ability to stay calm under pressure and adjust your approach for routine and non-routine tasks
• High attention to detail and accuracy, with good time management skills