LEISURE CLUB ASSOCIATE - 16 hours / 2 days

Delta Hotels by Marriott Manchester Airport; Ashley; On-site; GBP 21,000 - 24,000; Full time

Benefits offered by this job

Free meals on duty

Uniform provided

Marriott discount card

Pension scheme

Employee assistance programme

Career development

Training and development

Job summary

Delta Hotels by Marriott Manchester Airport welcomes a friendly, professional receptionist to greet guests, answer calls, assist with inquiries, and manage bookings for club activities and services.

You will maintain guest records, handle payments, and ensure safe, orderly operations while coordinating with other departments. The role offers a competitive wage, uniforms, discounts, and development opportunities.

Qualifications

• Experience in customer service or hospitality environments.
• Ability to greet guests warmly and handle inquiries.
• Comfort with taking bookings and payments and coordinating with other departments.

Responsibilities

• Greet and welcome guests in a friendly, professional manner.
• Answer phone calls and direct to appropriate departments.
• Assist guests with inquiries about services and memberships.
• Manage bookings and reservations for club activities and services.
• Maintain accurate guest interaction records and transactions.
• Process payments for memberships, services, and equipment rentals.
• Ensure reception area is clean and organized.
• Coordinate with other departments to fulfill guest requests.
• Monitor guest feedback and contribute to improvements.
• Follow safety and hygiene protocols.

Skills

Hospitality

Customer service

Guest greeting

Phone handling

Booking management

Education

High school diploma or GED

Job description

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? We are currently recruiting for a dedicated individual to join our team. We believe in creating memorable experiences for our guests and we want our associates to be at their best: to care for their holistic wellbeing, to feel a sense of belonging, to know their co-workers are committed to a culture of respect and kindness.

What is in it for you:

In addition to receiving a competitive salary and investment in your personal development, you will have access to an array of perks and discounts including:

• Free Meals on Duty:Enjoy complimentary meals while at work.
• Uniform Provided:A professional uniform is supplied for all employees.
• Explore Discounts: A Marriott Discount Card that offers benefits on hotel stays and F&B across 140 countries.
• Pension Scheme:Participation in The People’s Pension.
• Employee Assistance Programme:Free and confidential support for various challenges, including financial advice, stress, and health issues.
• Career Development:Opportunities for career growth and internal transfers within Marriott's global network.
• Training and Development:Access to training programs to enhance your skills and advance your career.

Responsibilities:

Here’s what your journey with us entails:

• Greet and welcome guestswith a friendly and professional demeanour.
• Answer phone callsand direct them to the appropriate departments.
• Assist guests with inquiriesabout club services, memberships, and facilities.
• Manage bookings and reservationsfor club activities and services.
• Maintain accurate recordsof guest interactions and transactions.
• Handle payments and process transactionsfor memberships, services, and equipment rentals.
• Ensure cleanliness and organizationin the reception area.
• Coordinate with other departmentsto fulfil guest requests and ensure smooth operations.
• Monitor guest feedbackand implement improvements to enhance their experience.
• Follow safety and hygiene protocolsto maintain a safe environment.

Safety and Company Policies:

• Follow all company and safety and security policies and procedures.
• Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
• Complete safety training and certifications.
• Ensure uniform and personal appearance are clean and professional.
• Maintain confidentiality of proprietary information.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with others.
• Support the team to reach common goals.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards.

Note: This above description is not intended to establish a total definition of the job, but an outline of the duties.

Preferred Qualifications:

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: At least 1 year of related work experience in a customer service role.
• Supervisory Experience: None required.
• License or Certification: None required.

Join us and be part of a team that values excellence, sustainability, and career growth. Apply today to start your journey with Marriott!

Compensation: Minimum Wage