Leisure Club Assistant

Kew Green Hotels; Colchester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Fully funded apprenticeships

Discounts on hotel stays

Free gym & pools access

Job summary

Kew Green Hotels is seeking a Leisure Assistant to support the day-to-day running of our Leisure Club. You will be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.

Reporting to the Leisure Club Manager, you’ll help deliver a high-quality leisure experience, maintain safety standards, and support membership growth through engagement and local initiatives.

Qualifications

• You have experience in a customer-facing role in leisure, fitness, or hospitality.
• You communicate clearly with members and guests and enjoy helping others.
• You are proactive, positive, and able to work well in a team.
• You pay attention to safety and cleanliness in a busy club environment.

Responsibilities

• Support delivery of a high-quality leisure experience for members and guests.
• Induct members and support fitness programmes for safe facility use.
• Keep club areas clean, tidy and welcoming at all times.
• Carry out daily and weekly safety checks according to standards.
• Monitor facility use to ensure safe operation and club rule adherence.
• Support membership growth through engagement and local initiatives.
• Assist with stock control and retail opportunities.

Skills

Customer service

Communication

Teamwork

Safety awareness

Proactive attitude

Education

No formal qualification required

Job description

We’re looking for an enthusiastic and customer-focused Leisure Assistant to support the day-to-day running of our Leisure Club. You’ll be at the heart of the member experience, ensuring the club is clean, safe and engaging while delivering service that keeps members coming back.

Reporting to the Leisure Club Manager, you’ll play a key role in supporting both operational excellence and a positive, inclusive environment.

About the Role

You’ll support the delivery of a high-quality leisure experience, ensuring safety, service and standards are always maintained.

Key responsibilities include:

• Supporting the delivery of a positive and engaging Health & Leisure Club experience for members and guests.
• Conducting member inductions and fitness programmes to promote safe and effective use of facilities.
• Ensuring all areas of the club are clean, tidy and welcoming at all times.
• Completing daily and weekly safety checks in line with company standards.
• Monitoring use of facilities to ensure safe operation and adherence to club rules.
• Supporting membership growth through engagement, retention and local initiatives.
• Carrying out stock control and supporting retail or secondary revenue opportunities.
• Following all health, safety and hygiene procedures, including pool safety and emergency protocols.

About You

You’re energetic, approachable and passionate about delivering a great experience. You enjoy working with people and take pride in creating a safe and welcoming environment.

We’re looking for someone who brings:

• Experience in a customer-facing role, ideally within leisure, fitness or hospitality.
• Strong communication skills and confidence engaging with members and guests.
• A proactive, positive and can-do attitude.
• The ability to work effectively as part of a team.
• Good attention to detail, particularly around safety and cleanliness.
• Flexibility to work in a fast-paced environment.
• A genuine passion for health, fitness and guest wellbeing.
• Recognised Pool Responder and First Aid certificates are an advantage.

What’s in it for you

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.